REPORT ILLEGAL CONTENT

Effective Date: 24 August 2026
Last Updated: 24 August 2026

Company: BETZONE s.r.o.
Platform: Travellin
Jurisdiction of establishment: Czech Republic
General enquiries: info@travellin.info
Booking enquiries: bookings@travellin.info
Privacy enquiries: privacy@travellin.info
Telephone: +420 732 844 855

1. Purpose of This Notice

Travellin is committed to maintaining a lawful, safe and transparent online environment.

This page provides the formal Notice-and-Action mechanism through which an individual or entity may notify Travellin of specific information appearing on the platform that the notifier considers to constitute illegal content.

Where the Digital Services Act (“DSA”) applies to the relevant Travellin service, this mechanism is intended to comply with Article 16 of Regulation (EU) 2022/2065.

Article 16 requires providers of hosting services to establish mechanisms allowing individuals and entities to notify specific information they consider to be illegal content. Those mechanisms must be easily accessible, user-friendly and capable of receiving notices electronically. (EUR-Lex)

This mechanism is not intended to replace ordinary booking complaints, refund requests, supplier disputes, privacy requests or customer-service enquiries.

2. What Is Illegal Content?

For purposes of the DSA, illegal content means information that, in itself or by its relation to an activity, is contrary to applicable Union law or the law of a Member State which complies with Union law, irrespective of the precise subject matter or nature of that law.

On Travellin, examples may include, depending upon the circumstances:

fraudulent travel listings;
fake accommodation listings;
fraudulent supplier accounts;
impersonation of a legitimate travel business;
fraudulent or deceptive travel offers;
unlawful commercial content;
content infringing intellectual-property rights;
counterfeit material;
unlawful use of photographs or other protected works;
unlawful discrimination;
unlawful threats;
unlawful services;
malicious or fraudulent booking activity;
illegal goods or services;
unlawful collection or disclosure of personal information;
phishing or other fraudulent content;
content violating applicable consumer-protection law; and
other information prohibited by applicable law.

Whether particular information is actually illegal is a legal question that may depend upon the applicable jurisdiction and circumstances.

A disagreement with a price, cancellation policy, review, ranking position or commercial decision does not, by itself, establish that content is illegal.

3. Who May Submit a Notice?

A notice may be submitted by:

a Travellin user;
a customer;
a supplier;
a business;
a rights holder;
an authorised representative;
a consumer organisation;
a public authority;
another organisation; or
any other individual or entity with relevant information.

You do not need to be a Travellin customer to report potentially illegal content.

You do not need to be a lawyer.

However, the notice should contain sufficient information for Travellin to identify and assess the specific content concerned.

4. Submit a Notice Electronically

Report Illegal Content

Please submit your notice through the Travellin electronic reporting form where available.

If the electronic reporting form is unavailable, inaccessible or technically defective, you may contact:

privacy@travellin.info

or:

info@travellin.info

Telephone: +420 732 844 855

For DSA notices, electronic submission is preferred because it permits accurate identification and processing of the relevant information.

5. Information Your Notice Should Contain

To allow Travellin to process your notice efficiently, please provide as much of the following information as reasonably available.

A. Identification of the Content

Provide:

the URL of the relevant page;
listing URL;
offer reference;
booking reference, if applicable;
supplier name;
account or profile name;
screenshot, where useful; and
any other identifier that allows the content to be located.

A general statement such as “there are fraudulent hotels on your website” is unlikely to provide sufficient information for an individual item to be identified.

B. Explanation of the Alleged Illegality

Explain clearly:

What information do you consider illegal?

Why do you consider it illegal?

Which law or legal right do you believe is affected, if known?

You are not required to provide a formal legal opinion.

A factual explanation is generally more useful than a general accusation.

C. Supporting Evidence

Where available, provide evidence such as:

screenshots;
correspondence;
documents;
registration records;
evidence of ownership;
evidence of impersonation;
evidence of fraud;
evidence of intellectual-property ownership;
relevant official documentation; or
other information supporting the notice.

Do not submit unnecessary personal information.

6. Required Notice Structure

For convenience, a notice may follow this structure:

Reporter name:
[Name]

Organisation:
[If applicable]

Email address:
[Email]

Content URL:
[URL]

Supplier / account / listing:
[Information]

Type of suspected illegality:
[Description]

Explanation:
[Why the content is allegedly illegal]

Applicable law / legal right:
[If known]

Evidence:
[Attachments / documents / screenshots]

Declaration:
“I submit this notice in good faith and consider that the information identified above constitutes illegal content for the reasons stated.”

7. Specificity Requirement

A valid notice should identify specific content.

Travellin may be unable to act upon a notice that merely alleges that an entire website, supplier, category or business is unlawful without identifying the particular information concerned.

For example:

“This hotel listing contains a false claim that the property has an official licence. The specific listing is [URL]. I have attached the relevant regulatory record.”

is substantially more actionable than:

“This hotel is illegal.”

8. Good-Faith Requirement

Notices should be submitted in good faith.

A person submitting a notice should not knowingly provide materially false or misleading information.

Travellin may take proportionate measures against systematic abuse of the reporting mechanism where permitted by applicable law.

The DSA itself provides measures addressing misuse of notice and complaint mechanisms, including situations involving frequent submission of manifestly unfounded notices or complaints. (EUR-Lex)

A notice will not be treated as abusive merely because Travellin ultimately concludes that the reported material is not illegal.

9. Anonymous Reports

Travellin may accept reports where technically and legally possible without requiring unnecessary identification of the reporter.

However, providing contact information can assist Travellin to:

clarify the report;
request additional evidence;
communicate the outcome where appropriate; and
process subsequent correspondence.

Certain DSA procedures may require information necessary to process the notice effectively.

Travellin will process reporter information in accordance with applicable data-protection law.

10. Confidentiality

Travellin will handle reports responsibly.

Information supplied in a notice may need to be disclosed to:

the relevant supplier;
a person whose content has been reported;
professional advisers;
payment or security providers;
competent authorities;
courts; or
other parties where legally required or reasonably necessary.

Travellin will not promise absolute confidentiality where disclosure is legally required.

Personal data will be processed in accordance with applicable privacy legislation and the Travellin Privacy Policy.

11. Assessment of the Notice

After receiving a notice, Travellin may assess:

whether the reported content can be identified;
whether the notice concerns information hosted or displayed through Travellin;
whether the allegation falls within the DSA notice-and-action framework;
whether sufficient information has been supplied;
whether the alleged conduct may violate applicable law;
whether further evidence is required;
whether the relevant content is controlled by Travellin or a third party;
whether urgent action is warranted; and
what proportionate action, if any, may be appropriate.

Travellin will assess notices in a diligent, timely and non-arbitrary manner as required by the applicable legal framework.

12. Request for Further Information

If a notice does not contain sufficient information, Travellin may request clarification or additional evidence.

Examples may include:

the correct URL;
the relevant supplier;
the exact statement alleged to be unlawful;
evidence of ownership;
evidence of fraud;
applicable legal authority; or
additional factual information.

The purpose of requesting additional information is to permit an informed assessment.

13. What Happens After a Notice?

Depending upon the facts and applicable law, Travellin may:

remove the content;
disable access;
restrict visibility;
suspend a listing;
suspend an account;
correct inaccurate information;
request clarification from a supplier;
contact the relevant rights holder;
refer the matter to a competent authority;
retain the content subject to applicable law; or
determine that no action is legally justified.

Submission of a notice does not automatically result in removal.

14. No Automatic Removal

Travellin will not automatically remove content merely because a person alleges that it is illegal.

The DSA’s notice-and-action framework requires appropriate assessment of notices rather than an automatic “notice equals removal” system.

Travellin will consider the information provided and the relevant legal and factual circumstances.

This protects both:

individuals and organisations reporting genuinely illegal content; and
users and suppliers against unjustified removal of lawful information.

15. Urgent and Serious Reports

If a report concerns content presenting an immediate and serious risk to:

life;
physical safety;
public security;
serious fraud;
exploitation;
terrorism;
serious criminal conduct; or
another urgent threat,

the report should clearly identify the urgent nature of the matter.

Travellin may prioritise urgent matters according to their severity and applicable legal obligations.

Where appropriate, Travellin may contact a competent authority.

16. Criminal Offences

Where Travellin becomes aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of persons has occurred, is occurring or is likely to occur, the DSA contains specific obligations concerning notification to law-enforcement or judicial authorities.

Travellin will comply with Article 18 of the DSA where applicable.

Such notification does not replace the ordinary notice-and-action mechanism.

17. Fraudulent Travel Listings

Particular attention may be given to reports involving:

fake hotels;
fake apartments;
fake villas;
fake activities;
fake excursions;
fake cruises;
fake vehicle rentals;
fake travel agencies;
fake airline representations;
fraudulent payment instructions;
fraudulent discounts;
fake booking confirmations; or
impersonation of legitimate suppliers.

Where a credible report indicates a serious risk of consumer fraud, Travellin may take appropriate protective measures.

18. Intellectual-Property Complaints

Rights holders may use this mechanism to report allegedly unlawful use of:

photographs;
trademarks;
logos;
descriptions;
videos;
written material;
databases;
maps;
software;
other protected works; or
other intellectual-property rights.

A rights-holder report should identify the protected right and the allegedly infringing material as precisely as possible.

Where necessary, Travellin may request evidence establishing ownership or authority to act.

19. Privacy and Personal-Data Violations

If you believe that information displayed through Travellin unlawfully discloses personal data, you may report it through this mechanism.

However, privacy rights requests concerning your own personal data should normally be submitted through:

privacy@travellin.info

or the Travellin Privacy Rights / DSAR mechanism.

Where a matter concerns both illegal content and personal data, the relevant procedures may operate concurrently.

20. Consumer Fraud and Misleading Offers

A travel offer may be reported where it appears to contain materially false or unlawful information, such as:

a fabricated business identity;
false regulatory claims;
fraudulent availability;
deceptive pricing;
fake discounts;
false descriptions;
misleading claims about services;
fraudulent cancellation terms; or
other potentially unlawful commercial conduct.

Ordinary dissatisfaction with a service does not necessarily constitute illegal content.

21. Reviews

A review may be reported if it appears to involve potentially unlawful conduct, including:

fabricated identity;
unlawful threats;
defamation where actionable under applicable law;
disclosure of unlawfully obtained personal data;
discriminatory or unlawful material;
fraudulent manipulation; or
infringement of another person’s rights.

A negative review is not necessarily illegal.

A supplier should not use the illegal-content mechanism simply to suppress legitimate criticism.

22. Ranking and Search Results

Disagreement with Travellin’s ranking methodology does not automatically constitute illegal content.

If the concern relates to how search results are ordered, users should consult:

Ranking & Search Methodology

If the concern relates to sponsored placement or advertising, users should consult:

Advertising & Sponsored Content

Where a ranking or advertisement itself contains allegedly illegal information, however, it may be reported through this mechanism.

23. Supplier Content

Where content originates from a third-party supplier, Travellin may contact the supplier or other relevant party before determining what action is appropriate.

This does not prevent Travellin from taking immediate action where circumstances require it.

A supplier may be requested to:

verify information;
provide supporting documentation;
correct inaccurate information;
remove unlawful material;
confirm authorisation; or
explain the circumstances.

24. Notice from Public Authorities

Competent authorities may submit notices through the appropriate electronic mechanism.

Travellin will process legally valid orders and notices in accordance with applicable law.

Government or judicial communications may be subject to different legal procedures from ordinary user notices.

25. Trusted Flaggers

The DSA provides a specific status for Trusted Flaggers.

Trusted Flaggers are entities designated by the relevant Digital Services Coordinator that demonstrate:

particular expertise and competence in detecting, identifying and notifying illegal content;
independence from online-platform providers; and
diligent, accurate and objective reporting practices. (EUR-Lex)

Where Travellin is subject to the relevant DSA obligations, notices submitted by recognised Trusted Flaggers acting within their designated area of expertise receive the priority treatment required by Article 22.

Travellin does not itself designate Trusted Flaggers.

26. Statement of Reasons

Where Travellin takes a content-moderation decision that triggers the relevant DSA obligations, the affected recipient may receive a clear and specific statement of reasons.

Depending upon the circumstances, this may explain:

the decision;
the content concerned;
the factual basis;
the legal basis;
the contractual basis;
whether automated means were involved; and
available remedies.

The DSA establishes specific transparency requirements for such decisions.

27. Internal Complaint Procedure

Where the DSA requires an internal complaint-handling system, affected recipients, including persons who submitted notices, may have access to that system for the period required by Article 20.

Article 20 requires the system to be:

electronic;
free of charge;
accessible;
user-friendly;
capable of receiving sufficiently precise complaints; and
handled in a timely, non-discriminatory, diligent and non-arbitrary manner. (EUR-Lex)

Eligible decisions may include decisions concerning:

whether information is removed or restricted;
whether access is suspended;
whether an account is suspended or terminated; and
certain monetisation restrictions. (EUR-Lex)

28. Appeal of a Decision

If you receive a decision from Travellin concerning a notice and believe that the decision is incorrect, the applicable notification will identify the available review or complaint mechanism where required.

A complaint should explain:

which decision is being challenged;
why it is believed to be incorrect;
relevant evidence; and
the remedy requested.

Travellin will reassess eligible complaints in accordance with applicable law.

29. Out-of-Court Dispute Settlement

Where applicable, users may have rights to refer certain DSA disputes to a certified out-of-court dispute-settlement body under Article 21 of the DSA.

This mechanism is separate from:

court proceedings;
supplier disputes;
ordinary customer-service complaints;
payment disputes; and
travel cancellation requests.

30. Protection Against Abuse of the Reporting System

Travellin seeks to maintain a reporting system that is both effective and resistant to abuse.

A person should not use the reporting mechanism to:

harass another person;
suppress lawful criticism;
damage a competitor;
make knowingly false allegations;
repeatedly submit manifestly unfounded notices; or
interfere improperly with legitimate commercial activity.

Any measures addressing abuse will be proportionate and based on the circumstances of the individual case.

31. Evidence and Personal Data

Do not submit more personal information than is reasonably necessary.

In particular, do not include:

passwords;
payment-card security codes;
authentication codes;
identity documents unless genuinely necessary;
unrelated medical information;
unrelated private correspondence; or
other unnecessary sensitive information.

If evidence contains personal information relating to third parties, provide only what is relevant to the report.

32. False or Misleading Notices

Travellin may disregard or take appropriate action concerning notices that are demonstrably false, fraudulent or abusive.

However, an unsuccessful notice is not automatically a false notice.

A person acting honestly and reasonably will not be penalised merely because Travellin reaches a different legal conclusion.

33. Accessibility

Travellin intends its reporting mechanism to be accessible and reasonably easy to use.

Where applicable, Travellin will take account of accessibility requirements applicable to digital services and persons with disabilities.

The reporting mechanism should permit users to submit sufficiently precise information without requiring specialist technical knowledge.

34. Language

Notices may be submitted in English.

Where reasonably practicable, Travellin may accept notices in other languages supported by the platform or otherwise process them using appropriate translation or review procedures.

The ability to submit a notice in a particular language does not determine the law applicable to the reported content.

35. Data Protection

Personal data submitted through this mechanism will be processed in accordance with applicable data-protection law.

Depending upon the circumstances, relevant legislation may include:

Regulation (EU) 2016/679 (GDPR);
applicable Czech data-protection law;
UK GDPR and Data Protection Act 2018 where applicable;
Swiss data-protection law where applicable; and
other applicable national legislation.

Further information is available in the Travellin Privacy Policy.

36. No Guarantee of Removal

Submission of a report does not guarantee:

removal;
suspension;
account termination;
cancellation of a booking;
refund;
compensation; or
any particular outcome.

Travellin will determine the appropriate response based upon applicable law and the facts available.

37. Emergency Situations

This reporting mechanism should not be regarded as an emergency service.

Where an immediate threat to life or physical safety exists, individuals should contact the appropriate emergency or law-enforcement authority in their jurisdiction.

Travellin may cooperate with competent authorities where legally required.

38. Contact Details

DSA / Illegal Content Reports

BETZONE s.r.o. — Travellin

Primary contact:
info@travellin.info

Booking-related matters:
bookings@travellin.info

Privacy-related matters:
privacy@travellin.info

Telephone:
+420 732 844 855

Jurisdiction of establishment:
Czech Republic

39. Declaration by the Reporter

Before submitting a notice, you should confirm that:

I submit this notice in good faith. I have identified specific information that I consider to constitute illegal content and have provided, to the best of my knowledge, accurate and sufficient information explaining the basis of my report.

Where applicable, Travellin may require an electronic confirmation of this declaration as part of the reporting process.

40. Travellin Processing Commitment

Travellin will seek to process notices:

diligently;
objectively;
proportionately;
without arbitrary discrimination;
within a reasonable period;
with appropriate regard to the rights of affected persons; and
in accordance with applicable law.

Where a notice contains sufficient grounds for action, Travellin will take the action required or permitted by the applicable legal framework.

41. Legal Basis

This mechanism is principally based upon:

Regulation (EU) 2022/2065 — Digital Services Act, including in particular:

Article 3 — relevant definitions, including illegal content;
Article 16 — Notice and Action mechanisms;
Article 17 — Statement of reasons;
Article 18 — Notification of suspicions of criminal offences;
Article 20 — Internal complaint-handling system;
Article 21 — Out-of-court dispute settlement;
Article 22 — Trusted Flaggers; and
Article 23 — Measures and protection against misuse.

The official text of Regulation (EU) 2022/2065 is available through EUR-Lex. (EUR-Lex)

42. Important Distinction

Report Illegal Content is specifically for information that you believe is unlawful.

It should not be used as a substitute for:

Booking problems

Contact: bookings@travellin.info

Privacy / personal-data requests

Contact: privacy@travellin.info

Cookie matters

Use Cookie Preferences.

General enquiries

Contact: info@travellin.info

Supplier disputes

Follow the applicable supplier and booking procedure.

Refunds and cancellations

Use the applicable Refund Policy and Amend or Cancel Booking procedure.

43. Final Legal Statement

Travellin recognises the importance of an effective and responsible mechanism for identifying potentially illegal content.

The platform will not knowingly facilitate unlawful content or activities where it has the legal obligation and practical ability to act.

At the same time, Travellin recognises that legitimate commercial information, criticism, reviews, opinions and lawful user-generated content must not be removed merely because they are unpopular, commercially inconvenient or disputed.

Accordingly, reports will be assessed on their individual facts and applicable legal framework.

The existence of a notice does not constitute a finding of illegality.

The absence of action does not necessarily constitute a determination that the reported conduct is lawful in every jurisdiction.

Travellin’s obligations may differ depending upon the nature of the service, the legal status of the content, the jurisdiction concerned and the applicable provisions of the Digital Services Act and other legislation.

Nothing on this page limits any mandatory statutory right, judicial remedy, regulatory power or consumer protection available under applicable law.