TRUST & SECURITY

Travellin — Trust, Platform Security, Customer Protection, Supplier Integrity & Online Safety Policy

Last Updated: 24 August 2026
Effective Date: 24 August 2026

1. Our Commitment

Travellin is committed to providing a travel platform designed around:

• customer safety;
• transparent information;
• secure transactions;
• responsible supplier relationships;
• privacy;
• fraud prevention;
• accurate presentation of travel offers;
• and respect for applicable consumer rights.

Travellin recognises that customers must be able to understand who they are dealing with, what they are purchasing, what it costs, who provides the service and how to obtain assistance.

2. Who Operates Travellin

Company: BETZONE s.r.o.
Platform: Travellin
Jurisdiction of establishment: Czech Republic

General enquiries: info@travellin.info
Booking enquiries: bookings@travellin.info
Privacy enquiries: privacy@travellin.info
Telephone: +420 732 844 855

Travellin may operate as a travel comparison, referral, affiliate, intermediary and/or booking platform depending on the particular service.

3. Travellin Is Not Necessarily the Travel Supplier

A fundamental principle of Travellin is transparency concerning the identity of the actual service provider.

Depending on the booking:

• an airline may provide the flight;
• a hotel or accommodation provider may provide the stay;
• an activity operator may provide the experience;
• a cruise operator may provide the cruise;
• a vehicle-rental company may provide the vehicle;
• or another supplier may provide the underlying service.

The applicable booking documentation identifies the relevant supplier and contractual relationship.

4. Supplier Relationships

Travellin may obtain travel offers through:

• direct supplier relationships;
• APIs;
• affiliate networks;
• booking platforms;
• distribution systems;
• authorised intermediaries;
• and other commercial partners.

The existence of a listing does not mean that Travellin personally operates or controls the underlying travel service.

5. Supplier Information

Travellin may receive supplier information concerning:

• identity;
• location;
• pricing;
• availability;
• descriptions;
• images;
• facilities;
• cancellation conditions;
• ratings;
• room types;
• activities;
• transport;
• and other service characteristics.

Travellin may standardise or display this information through its Platform.

6. Accuracy of Information

Travellin seeks to present information accurately and clearly.

However, supplier information can change rapidly.

Examples include:

• prices;
• availability;
• schedules;
• baggage allowances;
• room availability;
• cancellation conditions;
• activity capacity;
• taxes;
• and supplier policies.

Customers should review the final booking information before completing a purchase.

7. Live Availability

Where Travellin uses live supplier or API data, information may be retrieved close to the time of search.

Nevertheless, availability can change between:

• search;
• selection;
• payment;
• and final confirmation.

A displayed offer is not necessarily a guarantee that the supplier will continue to have inventory until the booking is confirmed.

8. Secure Connections

Travellin aims to use appropriate security technologies to protect information transmitted through its Platform.

This may include:

• HTTPS;
• TLS encryption;
• secure authentication;
• access controls;
• monitoring;
• fraud detection;
• and other technical safeguards.

9. Payment Security

Where Travellin processes payments, it may use authorised third-party payment service providers.

Payment information may therefore be transmitted directly to the relevant payment provider rather than being stored by Travellin.

Customers should refer to the separate:

Secure Payments Policy

for further information.

10. Protection of Personal Information

Travellin takes privacy and data protection seriously.

Personal information is handled according to:

• applicable data-protection law;
• Travellin’s Privacy Policy;
• Cookie Policy;
• and applicable contractual requirements.

Customers should consult the Privacy Policy for detailed information concerning personal-data processing.

11. Data Minimisation

Travellin seeks to collect and process information that is reasonably necessary for legitimate purposes such as:

• providing the Platform;
• processing bookings;
• communicating with customers;
• processing payments;
• preventing fraud;
• complying with legal obligations;
• resolving disputes;
• and improving services.

12. Account Security

Where Travellin provides customer accounts, customers should:

• use strong passwords;
• avoid sharing passwords;
• protect their email account;
• use secure devices;
• and promptly report suspected unauthorised access.

Travellin will not ordinarily request a customer’s password by email.

13. Phishing and Fraud

Fraudsters may impersonate:

• Travellin;
• hotels;
• airlines;
• travel agencies;
• payment providers;
• or other travel businesses.

Customers should be particularly cautious about unexpected requests for:

• payment;
• card details;
• passwords;
• authentication codes;
• cryptocurrency;
• gift cards;
• or urgent transfers.

14. Travellin Will Not Request Confidential Payment Credentials by Ordinary Email

Customers should never send their:

• full card number;
• CVV/CVC;
• banking password;
• one-time authentication code;
• or similar confidential payment credentials

by ordinary email.

If such information is requested by someone claiming to represent Travellin, customers should treat the request as suspicious.

15. Official Travellin Contact Details

Customers can contact Travellin through:

General enquiries:
info@travellin.info

Booking enquiries:
bookings@travellin.info

Privacy enquiries:
privacy@travellin.info

Telephone:
+420 732 844 855

Customers should verify unexpected payment or booking requests using official contact details.

16. Fraud Prevention

Travellin may use technical and organisational measures to detect and prevent:

• fraudulent bookings;
• stolen payment instruments;
• automated abuse;
• fake accounts;
• fake reviews;
• manipulation;
• suspicious transactions;
• and other malicious activity.

Certain security mechanisms cannot be publicly disclosed because disclosure could facilitate circumvention.

17. Transaction Monitoring

Transactions may be subject to automated or manual checks.

Factors may include:

• transaction amount;
• booking characteristics;
• payment status;
• authentication;
• device information;
• unusual activity;
• and fraud-risk indicators.

A legitimate transaction may occasionally be delayed or declined as a result of security controls.

18. Fake Reviews

Customer reviews are an important part of travel decisions.

Travellin aims to prevent:

• fabricated reviews;
• manipulated ratings;
• paid fake reviews;
• supplier-generated fake customer reviews;
• and other forms of review fraud.

Review-related procedures are described in the:

Customer Reviews Policy.

19. Supplier Integrity

Travellin may take reasonable measures to identify problematic supplier activity.

Depending on the circumstances, Travellin may:

• investigate complaints;
• request clarification;
• restrict visibility;
• suspend an offer;
• suspend a supplier;
• remove an offer;
• or terminate a commercial relationship.

20. No Guarantee of Supplier Conduct

Travellin cannot guarantee that every independent supplier will always:

• provide perfect service;
• comply with every customer expectation;
• maintain uninterrupted availability;
• or avoid operational failures.

The underlying supplier remains responsible for its own services to the extent provided by applicable law and the contractual arrangement.

21. Supplier Licensing and Regulation

Certain travel businesses may be subject to:

• licences;
• registrations;
• safety requirements;
• professional standards;
• insurance requirements;
• or local regulatory rules.

Where relevant information is available, Travellin may display supplier or regulatory information.

Customers should review the supplier’s own terms and licensing information where material to the service.

22. High-Risk Activities

Certain activities may involve inherent physical risks, including:

• skiing;
• snowboarding;
• surfing;
• diving;
• jet-skiing;
• rafting;
• climbing;
• hiking;
• safari activities;
• motorsports;
• water sports;
• and adventure experiences.

Customers should carefully review:

• age restrictions;
• medical or fitness requirements;
• equipment requirements;
• safety instructions;
• insurance requirements;
• weather restrictions;
• cancellation rules;
• and supplier safety conditions.

23. Safety Information

Travellin may display supplier-provided safety information.

Such information should not be interpreted as a substitute for:

• professional safety advice;
• local regulations;
• supplier instructions;
• medical advice;
• or emergency services.

24. Travel Warnings

Travellin may provide links or information concerning:

• travel advisories;
• entry requirements;
• health requirements;
• weather;
• natural hazards;
• transport disruptions;
• and other travel risks.

Information can become outdated.

Customers should verify critical travel requirements with the relevant official authorities before departure.

25. Destination Safety

Travellin does not guarantee that any destination is safe or suitable for every traveller.

Travel conditions may be affected by:

• weather;
• political events;
• natural disasters;
• public-health conditions;
• crime;
• transportation disruptions;
• local laws;
• or other circumstances.

Customers remain responsible for considering their own circumstances and checking authoritative travel information.

26. Accommodation Safety

Accommodation providers are independently responsible for their premises and applicable safety obligations.

Customers should review relevant information concerning:

• fire safety;
• accessibility;
• pools;
• balconies;
• children’s facilities;
• emergency procedures;
• and local rules.

Travellin does not independently certify every physical feature of every property.

27. Transport Safety

Airlines, rail operators, ferry companies, coach operators and other transport providers are responsible for their respective transportation services.

Schedules and operational arrangements may change.

Customers should follow the relevant supplier’s instructions.

28. Activity Safety

Activity providers are responsible for delivering their activities in accordance with applicable safety requirements and their contractual obligations.

Travellin does not physically supervise every activity.

Customers should follow the operator’s safety instructions at all times.

29. Insurance

Travellin strongly encourages customers to consider appropriate travel insurance.

Depending on the journey, relevant cover may include:

• medical expenses;
• cancellation;
• interruption;
• baggage;
• personal liability;
• sports and adventure activities;
• and other travel risks.

Customers should carefully check exclusions and coverage limits.

The separate:

Travel Insurance Information

page provides further information.

30. Secure Payments

Customers should review the:

Secure Payments Policy

for information about:

• payment processing;
• card security;
• authentication;
• refunds;
• fraud prevention;
• and payment disputes.

31. Secure Website Practices

Customers should check that they are using the legitimate Travellin website before:

• logging in;
• entering personal information;
• entering payment details;
• or submitting booking information.

Customers should be cautious of websites using confusingly similar domain names.

32. Communications Security

Travellin may communicate with customers by:

• email;
• Platform notifications;
• telephone;
• or other permitted channels.

Customers should be cautious about unexpected communications requesting immediate payment or confidential information.

33. Booking Confirmation

After completing a booking, customers should retain:

• booking confirmation;
• booking reference;
• supplier confirmation;
• payment confirmation;
• cancellation terms;
• and relevant travel documentation.

These documents may be required when communicating with Travellin or the supplier.

34. Changes to Bookings

Customers should use official booking channels when requesting:

• amendments;
• cancellations;
• refunds;
• passenger changes;
• room changes;
• or other modifications.

The separate:

Amend or Cancel Booking

policy explains the general procedure.

35. Complaints

If something goes wrong, customers should contact Travellin through:

bookings@travellin.info

where Travellin is the appropriate contact for the transaction.

Customers may also need to contact the underlying supplier where the supplier is contractually responsible for the service.

The:

Complaints Procedure

provides further information.

36. Emergency Situations

Travellin is not an emergency-response organisation.

For immediate danger, customers should contact the appropriate local emergency service.

Travellin customer support should not be relied upon as a substitute for emergency services.

37. Customer Responsibility

Customers are expected to:

• provide accurate booking information;
• protect account credentials;
• review travel documentation;
• comply with supplier rules;
• follow safety instructions;
• verify passport and visa requirements;
• arrive within required check-in periods;
• and take reasonable precautions while travelling.

38. Identity Verification

In certain circumstances, Travellin or a payment provider may request information necessary to verify:

• identity;
• payment ownership;
• booking details;
• or fraud-related concerns.

Any such request should be made through an appropriate secure process.

39. Suspicious Booking Activity

Travellin may investigate or restrict a transaction where there are reasonable indications of:

• fraud;
• identity misuse;
• stolen payment credentials;
• automated abuse;
• false information;
• or other unlawful conduct.

40. Platform Abuse

Customers and suppliers must not use Travellin to:

• introduce malware;
• attack systems;
• scrape protected information unlawfully;
• manipulate rankings;
• manipulate reviews;
• create fraudulent bookings;
• impersonate another person;
• or interfere with Platform functionality.

41. Cybersecurity

Travellin may use security controls designed to protect against:

• malware;
• unauthorised access;
• automated attacks;
• credential abuse;
• fraudulent transactions;
• denial-of-service activity;
• and other cyber threats.

Detailed technical controls are not publicly disclosed where doing so could compromise security.

42. Security Monitoring

Travellin may monitor Platform activity for:

• performance;
• availability;
• fraud;
• security incidents;
• abuse;
• and technical failures.

Monitoring is conducted subject to applicable legal requirements.

43. Security Incident Response

If Travellin identifies a material security incident, it may implement an incident-response process involving:

1. identification;
2. containment;
3. investigation;
4. remediation;
5. recovery;
6. and legally required notifications.

44. Personal Data Breaches

Where a personal-data breach occurs, Travellin will assess the incident and take the actions required by applicable data-protection law.

Where notification is legally required, Travellin will notify the appropriate authority and/or affected individuals within the legally applicable framework.

45. Third-Party Platforms

Travellin may connect customers to third-party:

• suppliers;
• payment providers;
• booking systems;
• maps;
• review systems;
• travel-service providers;
• and other external services.

Third-party systems have their own security practices.

Travellin cannot guarantee the security of systems it does not control.

46. External Links

Travellin may provide links to external websites.

Before entering personal or payment information on an external website, customers should verify:

• the domain;
• HTTPS/security;
• the identity of the operator;
• and the legitimacy of the page.

47. Security and Affiliate Partners

Affiliate relationships do not remove the need for appropriate security and consumer protection.

Where Travellin refers a customer to an external booking environment, the relevant supplier or platform may process the transaction under its own terms and privacy policy.

48. Advertising and Trust

Travellin may display:

• advertisements;
• sponsored content;
• affiliate offers;
• promoted listings;
• and commercial recommendations.

Such content should be identified in accordance with applicable transparency requirements.

Customers should consult the:

Advertising & Sponsored Content Policy

and:

Affiliate & Referral Disclosure

for further information.

49. Ranking Transparency

Travellin may use automated systems to rank and organise travel offers.

Ranking may consider:

• relevance;
• availability;
• price;
• customer-selected criteria;
• reviews;
• supplier performance;
• location;
• content quality;
• and commercial factors where applicable.

Customers should consult:

Ranking & Search Methodology

for further information.

50. No False Security Claims

Travellin will not intentionally represent that its Platform is:

• completely risk-free;
• immune to hacking;
• guaranteed fraud-proof;
• or absolutely secure.

Internet security involves unavoidable risks.

The objective is to maintain appropriate safeguards and reduce those risks.

51. Continuous Improvement

Travellin may periodically improve:

• security systems;
• fraud detection;
• payment controls;
• supplier verification;
• authentication;
• Platform architecture;
• monitoring;
• and privacy controls.

Security practices may therefore evolve over time.

52. Security Updates

Where material changes affect customer security or privacy, Travellin may provide appropriate information through:

• Platform notices;
• updated policies;
• customer communications;
• or other appropriate channels.

53. Trust Principles

Travellin’s approach is based on the following principles:

Transparency

Customers should understand the nature of the service and relevant commercial relationships.

Security

Reasonable safeguards should be used to protect systems and information.

Privacy

Personal data should be processed responsibly and lawfully.

Integrity

Fraudulent and manipulative activity should be actively discouraged.

Accountability

Problems should have an identifiable route for investigation and resolution.

Consumer Protection

Mandatory consumer rights should be respected.

54. What Customers Should Always Check

Before paying for travel, customers should check:

• supplier identity;
• final price;
• currency;
• cancellation conditions;
• refund conditions;
• inclusions and exclusions;
• baggage;
• accommodation details;
• activity restrictions;
• travel-document requirements;
• insurance requirements;
• and final booking confirmation.

55. What Travellin Will Never Guarantee

Unless expressly stated in a separate contractual guarantee, Travellin does not guarantee:

• uninterrupted Platform availability;
• uninterrupted supplier availability;
• permanently accurate prices;
• availability of every travel product;
• absence of technical errors;
• absence of fraud attempts;
• or the performance of an independent supplier.

56. Legal Rights Remain Unaffected

Nothing in this Trust & Security Policy:

• excludes statutory rights;
• limits mandatory consumer protection;
• removes applicable payment rights;
• restricts data-protection rights;
• or limits remedies that cannot legally be excluded.

Where mandatory law provides stronger protection, mandatory law prevails.

57. Reporting a Security Concern

If you believe that:

• your account has been compromised;
• a payment request is fraudulent;
• someone is impersonating Travellin;
• a booking appears fraudulent;
• or there is a serious security issue involving the Platform,

contact Travellin promptly.

General security/contact:
info@travellin.info

Booking/payment concerns:
bookings@travellin.info

Privacy/data concerns:
privacy@travellin.info

Telephone: +420 732 844 855

Do not include full payment-card credentials or passwords in your message.

58. Final Trust Statement

Travellin’s objective is to provide a travel environment in which customers can search, compare, select and book with confidence, while understanding the distinction between Travellin, its commercial partners and the suppliers actually providing travel services.

Travellin will continue to develop its security, transparency and consumer-protection measures as the Platform, technology and applicable legal requirements evolve.

Trust is built through transparency, security, accurate information, responsible commercial relationships and accessible customer support.

CONTACT DETAILS

BETZONE s.r.o. — Travellin
Maletín 9
789 01 Maletín
Czech Republic

IČO: 28802471
DIČ: CZ28802471

General enquiries: info@travellin.info
Booking enquiries: bookings@travellin.info
Privacy enquiries: privacy@travellin.info
Telephone: +420 732 844 855