Compensair is a claims assistance service that helps air passengers pursue compensation in respect of certain flight disruptions. Its service may include assessing eligibility, preparing claim documentation, corresponding with the operating airline and, where appropriate, pursuing further legal remedies.

Compensair is not the airline and does not itself create a statutory entitlement to compensation. Any entitlement arises under the applicable law and depends on the facts of the individual case.

Under Regulation (EC) No 261/2004, qualifying compensation is generally €250, €400 or €600 per passenger, depending on the flight distance and the circumstances. Certain rerouting arrangements may permit the amount to be reduced by 50%.

These figures are not a universal guarantee. The applicable legal regime, eligibility criteria, exemptions and any permitted reduction must be considered before an amount can be determined.

Depending on the applicable rules, a claim may arise following a substantial arrival delay, flight cancellation or involuntary denied boarding. Missed connections may also be relevant where they cause a qualifying delay at the final destination.

The legal test differs according to the disruption. A delayed or cancelled flight does not automatically entitle every passenger to financial compensation.

Under EU Regulation 261/2004, passengers may qualify for standard compensation where they reach their final destination at least three hours later than scheduled, subject to the applicable conditions and exceptions.

The relevant delay is generally measured at arrival, rather than solely by the time the aircraft departs. Extraordinary circumstances may affect the airline's liability for compensation.

Potentially. Under EU rules, eligibility may depend on when the cancellation was communicated, the alternative transport offered and the resulting arrival time.

For example, advance notice of at least 14 days will generally exclude standard cancellation compensation under EU Regulation 261/2004. Shorter notice periods are subject to additional conditions and exceptions.

Separate rights to reimbursement or rerouting may apply even where standard compensation is not payable.

If you presented yourself for boarding in accordance with the applicable requirements but were involuntarily denied boarding because of overbooking or another operational reason, you may have rights to compensation, reimbursement or rerouting and assistance.

These rights are subject to the relevant legislation. They may not apply in the same way where boarding was refused for reasonable grounds, such as health, safety, security or inadequate travel documentation.

A missed connection may give rise to a claim where the relevant flights form a qualifying journey and the passenger reaches the final destination at least three hours late, subject to the applicable legal test.

Whether separate tickets, a single booking, the operating airlines and the route affect eligibility must be assessed on the facts. Retain all boarding passes and booking confirmations.

No. Eligibility under EU Regulation 261/2004 is generally determined by the flight route, operating carrier and statutory conditions, rather than the passenger's nationality.

Other passenger-rights regimes may have different territorial and eligibility requirements. Your place of residence or citizenship may be relevant to certain separate legal issues, but it is not generally a prerequisite under the EU regulation itself.

EU Regulation 261/2004 generally applies to flights departing from an airport in the EU, regardless of the operating airline. It also generally applies to flights arriving in the EU from a non-EU country when operated by an EU carrier, subject to the regulation's conditions.

Departures from Iceland, Norway and Switzerland may be covered by corresponding arrangements. The exact route and applicable legal instrument should be checked before a claim is submitted.

Yes, where the relevant passenger-rights legislation applies. For example, a flight departing from an EU airport may fall within EU Regulation 261/2004 even when operated by a non-EU airline.

A flight departing from a non-EU country and arriving in the EU on a non-EU carrier will not ordinarily fall within the EU regulation solely because its destination is in the EU. Local law or another applicable regime may nevertheless provide rights.

Severe weather, certain air traffic management restrictions and other extraordinary circumstances may exempt an airline from paying standard compensation, provided the relevant legal conditions are met.

The airline must be able to establish the basis for the exemption and, under EU rules, demonstrate that reasonable measures could not have avoided the consequences. The mere assertion of extraordinary circumstances does not necessarily settle the issue.

Rights to care, rerouting or reimbursement may remain applicable even where standard compensation is not due.

A previously rejected claim may still merit review. The reasons for rejection, the evidence available and the applicable legal rules should be examined.

Compensair may offer further correspondence or escalation in accordance with its service terms. Neither acceptance of a case nor escalation guarantees recovery. Keep the airline's written response and any supporting evidence.

Start by checking the eligibility process on the Compensair website and entering the requested flight details. Provide accurate information about the itinerary, disruption and any alternative transport offered.

Before authorising the service, read the applicable terms, fee provisions, representation arrangements and any authorisation or assignment documents. Ensure you understand who will act on your behalf and how the claim may be handled.

Useful evidence may include the booking confirmation, e-ticket, boarding passes, flight number, scheduled and actual arrival times, airline notifications and records of rerouting or accommodation.

Keep receipts for reasonable expenses incurred during the disruption, together with correspondence from the airline. Additional identification or authorisation may be requested where lawfully required. Only provide sensitive documents through a suitable, secure channel.

Compensair has advertised a success-based fee arrangement. Under such an arrangement, a service fee is payable if compensation is recovered, subject to the contractual terms.

Do not assume that every circumstance is free of charges. Review the current payment policy for any applicable fees, taxes, additional legal costs, termination provisions and consequences of withdrawing or pursuing the claim independently.

The applicable fee must be verified against the current Compensair payment policy and the agreement presented when the claim is submitted. Fees may differ depending on whether additional legal action is required.

Check whether stated percentages include VAT, whether an additional legal fee can apply, how the fee is calculated and what amount you would receive net of all charges. The terms in force when you sign are particularly important.

There is no universal completion period. The timescale depends on the airline's response, the complexity of the facts, the evidence required and whether court or other formal proceedings become necessary.

Keep copies of communications and note any deadlines. A service provider's estimated processing time should not be treated as a guaranteed settlement date or as an extension of a statutory limitation period.

Limitation periods depend on the applicable law and jurisdiction. They are not identical across all countries, and the relevant period may depend on the legal basis of the claim.

Do not assume that a claim remains enforceable simply because a provider is willing to review it. Check the relevant deadline promptly and obtain independent legal advice if the limitation date is uncertain or approaching.

Statutory compensation under passenger-rights legislation is generally payable to the eligible passenger, rather than automatically to the person who purchased the ticket.

However, the position may be affected by valid assignments, representation agreements, the passenger's age and other applicable legal requirements. Employers and travel arrangers should not assume that payment for the fare transfers the passenger's statutory rights to them.

Use the account or claim-tracking facilities made available by Compensair, where applicable, and retain your claim reference. Check your email and any notifications for requests for further evidence or decisions concerning your case.

For contact details, complaint procedures and current service information, consult the official Compensair website. Avoid sending payment details or identity documents in response to an unverified message.