ACCESSIBILITY
Travellin — Accessibility Statement & Digital Accessibility Policy
Company: BETZONE s.r.o.
Platform: Travellin
Jurisdiction of establishment: Czech Republic
Last Updated: 24 August 2026
Effective Date: 24 August 2026
1. Our Commitment to Accessibility
Travellin is committed to making its digital services as accessible and usable as reasonably possible for the widest possible range of customers.
We recognise that customers may access Travellin using different:
- devices;
- browsers;
- operating systems;
- assistive technologies;
- input methods;
- screen sizes;
- languages;
- and accessibility settings.
Our objective is to provide an online travel experience that allows customers to search, compare, understand, select and book travel services without unnecessary accessibility barriers.
2. Accessibility Principles
Travellin seeks to develop its Platform in accordance with recognised digital-accessibility principles, including the principles of:
- Perceivable
- Operable
- Understandable
- Robust
These principles correspond broadly with the internationally recognised Web Content Accessibility Guidelines (WCAG) framework.
Where technically and commercially appropriate, Travellin aims to work towards WCAG 2.2 Level AA as an accessibility target.
This target does not constitute a representation that every page, third-party service or feature currently achieves complete WCAG 2.2 AA conformance.
3. Scope of This Policy
This Accessibility Policy applies principally to Travellin’s digital services, including where applicable:
- the Travellin website;
- search interfaces;
- search results;
- travel-product pages;
- booking interfaces;
- checkout pages;
- customer account areas;
- forms;
- navigation;
- informational pages;
- and other digital components operated by Travellin.
Some third-party services integrated into the Platform may be outside Travellin’s direct technical control.
4. Accessibility and Travel Information
Accessibility is particularly important for a travel platform because customers may need to understand detailed information concerning:
- accommodation;
- transport;
- flights;
- rooms;
- facilities;
- activities;
- accessibility features;
- restrictions;
- baggage;
- booking conditions;
- and destination information.
Travellin seeks to present relevant information clearly so that customers can make informed decisions.
5. Website Navigation
Travellin aims to provide navigation that is:
- consistent;
- predictable;
- logically structured;
- understandable;
- and usable with different input methods.
Navigation should not depend exclusively on:
- precise mouse movements;
- colour recognition;
- visual positioning;
- or a particular device.
6. Keyboard Accessibility
Where technically applicable, Travellin aims to make interactive functions operable using a keyboard.
This may include:
- menus;
- buttons;
- links;
- search controls;
- forms;
- filters;
- calendars;
- booking controls;
- and checkout functions.
Users should not be required to use a mouse for essential functionality where keyboard operation is reasonably achievable.
7. Keyboard Focus
Interactive elements should have a visible focus state where appropriate.
This allows keyboard users to identify the element currently selected.
Travellin seeks to avoid interfaces in which keyboard focus becomes:
- invisible;
- trapped;
- unexpectedly moved;
- or impossible to recover.
8. Screen Readers
Travellin aims to make important information compatible with commonly used screen-reader technologies.
This includes efforts to provide meaningful:
- headings;
- labels;
- buttons;
- links;
- form controls;
- alternative text;
- and structural information.
9. Semantic Structure
Travellin aims to use meaningful structural elements where appropriate, including:
- headings;
- lists;
- landmarks;
- labels;
- buttons;
- links;
- tables;
- and form structures.
This helps assistive technologies interpret the Platform.
10. Alternative Text
Images that convey meaningful information should, where appropriate, have alternative text or another accessible equivalent.
Decorative images may be treated differently so that they do not create unnecessary noise for screen-reader users.
11. Travel Images
Travel listings can contain large numbers of photographs.
Travellin aims to ensure that important image information is available through:
- appropriate alternative text;
- captions;
- surrounding descriptive information;
- or other accessible mechanisms
where necessary.
12. Image Galleries
Where travel products use image galleries, Travellin aims to make gallery controls accessible.
Where technically supported, users should be able to:
- navigate between images;
- identify the current image;
- open and close galleries;
- and operate controls without relying exclusively on a mouse.
13. Colour
Travellin aims not to communicate essential information through colour alone.
For example, important states should not rely solely on:
- red versus green;
- colour-coded labels;
- or colour differences.
Additional indicators such as:
- text;
- icons;
- labels;
- patterns;
- or accessible status information
should be used where appropriate.
14. Colour Contrast
Travellin seeks to maintain sufficient contrast between:
- text and background;
- controls and background;
- icons and surrounding content;
- and other essential interface elements.
Contrast requirements may vary depending upon the type and size of content.
15. Text Resizing
Travellin aims to support reasonable text enlargement without making essential content or functionality inaccessible.
Users may also be able to use browser or operating-system accessibility features to enlarge content.
16. Responsive Design
Travellin is designed to operate across different screen sizes, including:
- desktop computers;
- laptops;
- tablets;
- and mobile devices.
Responsive behaviour may differ between components and third-party integrations.
17. Zoom
Users may use browser zoom functionality where supported.
Travellin aims to ensure that essential content remains usable at increased magnification.
Some complex third-party booking components may have limitations beyond Travellin’s direct control.
18. Forms
Travellin aims to provide forms with:
- clear labels;
- understandable instructions;
- appropriate error messages;
- logical focus order;
- and meaningful input requirements.
Examples include:
- search forms;
- passenger information;
- accommodation information;
- booking forms;
- payment-related forms;
- and contact forms.
19. Form Errors
When a user enters invalid or incomplete information, Travellin aims to provide an understandable indication of:
- what went wrong;
- which field requires attention;
- and, where possible, how to correct the problem.
Error information should not rely solely on colour.
20. Required Fields
Required fields should be identified clearly.
Where practical, Travellin aims to communicate required information through:
- text;
- accessible labels;
- or programmatically determinable attributes.
21. Date Pickers and Calendars
Travel booking frequently requires date selection.
Travellin aims to make calendars and date-selection controls understandable and usable.
Where possible, users should be able to:
- identify the selected date;
- move between months;
- select dates;
- understand unavailable dates;
- and operate the control without requiring a mouse.
Third-party calendar components may have their own accessibility limitations.
22. Search Filters
Travellin may provide filters for:
- price;
- location;
- accommodation type;
- facilities;
- travel dates;
- ratings;
- transport;
- activities;
- and other criteria.
Travellin aims to ensure that filter controls have clear names and understandable states.
23. Dynamic Content
Travel search results may change dynamically without a complete page reload.
Travellin aims to communicate significant changes to assistive technologies where technically appropriate.
Examples include:
- number of results;
- loading status;
- selected filters;
- price changes;
- availability changes;
- and booking-status updates.
24. Loading States
Where search or booking information takes time to load, Travellin may display a loading state.
The purpose is to help users understand that:
the system is processing the request and has not necessarily failed.
25. Pop-Ups and Dialogues
Where Travellin uses modal windows or dialogues, it aims to ensure that users can:
- identify the dialogue;
- access its contents;
- operate its controls;
- and close it appropriately.
Keyboard focus should be managed appropriately where technically feasible.
26. Links and Buttons
Travellin aims to distinguish appropriately between:
- links;
- buttons;
- form controls;
- and other interactive elements.
The purpose of a control should be understandable from its accessible name or surrounding context.
27. Language
Travellin is intended to operate as a multilingual travel platform.
Where multiple languages are available, Travellin aims to provide appropriate language identification and language-switching mechanisms.
Machine-translated or supplier-provided content may not always provide perfect linguistic accessibility.
28. Plain and Understandable Language
Travellin aims to use clear and reasonably understandable language, particularly for:
- prices;
- booking conditions;
- cancellation rules;
- warnings;
- payment information;
- passenger requirements;
- and important contractual information.
Legal and regulatory documents may necessarily contain more formal terminology.
29. Audio and Video
Where Travellin publishes multimedia content, accessibility measures may include, where appropriate:
- captions;
- transcripts;
- accessible controls;
- descriptive information;
- and alternative formats.
The availability of these features may depend upon the content provider.
30. Autoplay
Travellin aims to avoid unnecessary automatically playing audio.
Where multimedia automatically plays, users should have an appropriate way to control or stop it where technically applicable.
31. Motion and Animation
Travellin may use animations to communicate:
- loading;
- transitions;
- booking progress;
- or interactive states.
The Platform aims to avoid unnecessary motion that creates accessibility barriers.
Where supported, users may also be able to use operating-system settings designed to reduce motion.
32. Flashing Content
Travellin seeks to avoid content that could create risks associated with excessive flashing or rapidly changing visual patterns.
33. Assistive Technologies
Travellin aims to support commonly used assistive technologies, including technologies such as:
- screen readers;
- screen magnification;
- keyboard navigation;
- voice-control tools;
- alternative input devices;
- and browser accessibility features.
Complete compatibility with every assistive technology cannot be guaranteed.
34. Third-Party Services
Travellin may integrate third-party services such as:
- flight search;
- hotel search;
- payment systems;
- maps;
- booking engines;
- affiliate widgets;
- review systems;
- and supplier interfaces.
Travellin does not have complete control over the accessibility of independently operated third-party systems.
35. Third-Party Accessibility Limitations
Where a third-party component creates an accessibility barrier, Travellin will seek, where reasonably practicable, to:
- identify the problem;
- report it to the provider;
- seek an accessible alternative;
- provide an alternative route;
- or otherwise assist the customer.
36. Booking Assistance
If a customer encounters an accessibility barrier that prevents them from completing a booking, they may contact:
Travellin will consider reasonable assistance within the scope of its role and technical capabilities.
37. Accessibility of the Underlying Travel Service
Digital accessibility of the Travellin website is separate from physical accessibility of the travel service.
For example, an accessible website does not automatically mean that:
- a hotel is wheelchair accessible;
- an aircraft has a particular accessibility feature;
- an activity accommodates a specific disability;
- or a transfer vehicle has adapted equipment.
Customers should verify the specific requirements with the relevant supplier before booking.
38. Accommodation Accessibility
Where information is available, Travellin may display accommodation features such as:
- step-free access;
- accessible rooms;
- accessible bathrooms;
- lifts;
- adapted entrances;
- accessible parking;
- or other facilities.
Supplier-provided accessibility information should be verified directly with the accommodation provider where the requirement is essential.
39. Transport Accessibility
Accessibility arrangements may vary by:
- airline;
- airport;
- train operator;
- ferry;
- coach operator;
- transfer company;
- and destination.
Customers with specific assistance requirements should contact the relevant supplier before travelling.
40. Special Assistance
Travellin may provide or transmit information concerning special assistance requests where supported by the relevant supplier or booking system.
Examples may include:
- mobility assistance;
- wheelchair assistance;
- accessible seating;
- visual assistance;
- hearing assistance;
- and other support.
Availability and procedures vary between suppliers.
41. Advance Notice
Some accessibility services require advance notification.
Customers should not assume that a request made immediately before departure can always be accommodated.
The applicable supplier’s requirements should be followed.
42. Service Animals
Policies concerning service animals vary by:
- country;
- airline;
- accommodation;
- activity provider;
- transport operator;
- and local law.
Customers should verify applicable requirements before booking.
43. Accessibility Information Accuracy
Travellin may rely on information supplied by travel providers.
If accessibility is essential to a customer’s ability to travel, the customer should verify the specific feature directly with the supplier before finalising the booking.
44. Customer Feedback
Accessibility feedback is valuable.
Customers can report:
- inaccessible controls;
- keyboard problems;
- screen-reader issues;
- poor contrast;
- inaccessible forms;
- missing alternative text;
- inaccessible documents;
- inaccessible third-party widgets;
- or other barriers.
45. Accessibility Contact
Accessibility-related feedback may be sent to:
For an accessibility problem affecting an active booking, contact:
Telephone: +420 732 844 855
46. What to Include in an Accessibility Report
Where possible, customers should provide:
- page or feature concerned;
- description of the problem;
- device;
- browser;
- assistive technology, if applicable;
- steps required to reproduce the issue;
- and the accessibility outcome they expected.
Customers should not provide unnecessary sensitive personal information.
47. Alternative Assistance
If a digital accessibility barrier prevents completion of an essential process, Travellin will consider reasonable alternative assistance where possible.
Depending on the situation, this may involve:
- providing information in another format;
- assisting with navigation;
- explaining booking information;
- directing the customer to the appropriate supplier;
- or providing another reasonable route to complete the process.
48. Documents
Travellin may publish documents in formats such as:
- HTML;
- PDF;
- email;
- or other digital formats.
Travellin aims to improve document accessibility, although older or third-party documents may not always meet the same accessibility standard.
49. Accessibility Testing
Travellin may use a combination of:
- automated accessibility testing;
- manual testing;
- keyboard testing;
- browser testing;
- assistive-technology testing;
- and user feedback.
No automated testing system can identify every accessibility issue.
50. Continuous Improvement
Accessibility is an ongoing process.
Travellin may periodically review:
- website structure;
- templates;
- booking flows;
- search interfaces;
- forms;
- third-party integrations;
- documents;
- and customer feedback.
Identified issues may be prioritised according to:
- severity;
- number of users affected;
- technical complexity;
- legal requirements;
- security;
- and available remediation options.
51. Accessibility Statement Does Not Guarantee Perfect Conformance
Travellin seeks to improve accessibility but cannot represent that every component of the Platform is permanently or completely accessible.
The Platform may contain:
- legacy content;
- supplier content;
- third-party systems;
- dynamically generated information;
- external links;
- or technologies that have accessibility limitations.
52. Third-Party Content
Supplier descriptions, photographs, videos, documents and other content may originate from third parties.
Travellin may have limited ability to modify such material without changing the supplier’s information.
Where possible, Travellin will seek to provide accessible alternatives or improve presentation.
53. Compatibility
Accessibility may vary depending on:
- browser;
- operating system;
- device;
- screen size;
- assistive technology;
- user settings;
- internet connection;
- and third-party software.
Travellin cannot guarantee identical accessibility performance across every possible configuration.
54. Accessibility and Consumer Rights
Nothing in this Accessibility Policy limits any mandatory rights available under applicable:
- equality legislation;
- disability-accessibility requirements;
- consumer-protection law;
- digital-service legislation;
- e-commerce legislation;
- or other applicable law.
55. Applicable Legal Framework
Travellin will consider applicable accessibility requirements relevant to its services, including where applicable requirements arising under:
- European Union law;
- Czech law;
- applicable digital-accessibility legislation;
- consumer-protection legislation;
- anti-discrimination requirements;
- and other mandatory legal standards.
The precise obligations applicable to a particular service may depend upon:
- the nature of the service;
- Travellin’s legal role;
- the customer’s location;
- the supplier;
- and applicable exemptions or transitional provisions.
56. European Accessibility Requirements
Where the European Accessibility Act or other applicable European accessibility requirements apply to a particular Travellin service, Travellin seeks to comply with the requirements applicable to its role and service.
This statement should not be interpreted as declaring that every third-party travel supplier or integrated service is independently compliant with every accessibility requirement.
57. Accessibility of Third-Party Suppliers
Travellin’s role as a platform does not necessarily make Travellin responsible for the physical accessibility of an independently operated:
- hotel;
- airline;
- cruise ship;
- restaurant;
- activity;
- vehicle;
- attraction;
- or other travel service.
The supplier may have separate accessibility obligations.
58. Accessibility and Booking Decisions
Customers should consider accessibility requirements before booking, especially where a particular feature is essential.
If a specific accessibility requirement is critical, customers should obtain confirmation from the actual service provider.
59. Our Accessibility Objective
Travellin’s objective is to progressively improve accessibility so that customers can:
find information → understand information → navigate the Platform → make selections → complete bookings → receive confirmations → and obtain support
with as few accessibility barriers as reasonably possible.
60. Final Statement
Travellin believes accessibility is an essential component of a trustworthy travel platform.
We therefore seek to:
- design accessible interfaces;
- improve keyboard usability;
- support assistive technologies;
- provide meaningful labels and alternative information;
- maintain readable content;
- identify accessibility barriers;
- work with third-party providers where possible;
- provide reasonable assistance;
- and continuously improve the Platform.
If you encounter an accessibility barrier, please tell us.
Accessibility contact: info@travellin.info
Booking/accessibility assistance: bookings@travellin.info
Telephone: +420 732 844 855
BETZONE s.r.o. — Travellin
Maletín 9, 789 01 Maletín, Czech Republic
IČO: 28802471
DIČ: CZ28802471