PACKAGE TRAVEL INFORMATION
Effective Date: 24 August 2026
Last Updated: 24 August 2026
Company: BETZONE s.r.o.
Platform: Travellin
Jurisdiction of establishment: Czech Republic
General enquiries: info@travellin.info
Booking enquiries: bookings@travellin.info
Privacy enquiries: privacy@travellin.info
Telephone: +420 732 844 855
1. Purpose of this Information
Travellin is a digital travel platform operated by BETZONE s.r.o., a company established in the Czech Republic.
The Travellin platform enables customers to search, compare, select and, where available, book individual travel services made available by independent third-party suppliers.
Travellin’s principal operating model allows the customer to determine which services the customer wishes to purchase. The customer may independently select flights, accommodation, vehicle rental, cruises, activities, experiences, tickets and other travel-related services according to the customer’s own requirements.
Travellin does not ordinarily manufacture, pre-assemble or market predetermined holiday itineraries as traditional tour-operator packages.
The customer may nevertheless use the platform to select several services for the same journey.
The fact that the customer independently selects those services does not, by itself, determine the legal classification of the resulting arrangement.
Under applicable law, certain combinations of travel services selected by a traveller may constitute a legally regulated package, while other combinations may constitute a linked travel arrangement, and other transactions may remain entirely separate individual travel-service contracts.
This page explains how Travellin approaches that distinction.
Travellin does not seek to avoid mandatory consumer protection legislation by describing a transaction using a particular commercial term.
Where applicable mandatory law determines that a transaction constitutes a package or linked travel arrangement, the applicable statutory requirements and protections shall apply.
2. European Union Package Travel Framework
The principal European Union instrument governing package travel and linked travel arrangements is Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements (“Directive (EU) 2015/2302” or the “Package Travel Directive”).
The Directive was adopted in response to substantial changes in the travel market, including the growth of internet-based booking systems and the increasing use of customised combinations of travel services.
The Directive expressly recognises that travel services are no longer combined exclusively through traditional pre-arranged holiday packages. It specifically addresses customised combinations and certain online booking processes.
The Directive establishes rules concerning, among other matters:
- the definition of a package;
- the definition of a linked travel arrangement;
- pre-contractual information;
- contractual information;
- changes to package contracts;
- termination rights;
- liability for performance;
- traveller assistance;
- insolvency protection; and
- information and transparency requirements.
The Directive has been implemented through national legislation in the EU Member States.
Because BETZONE s.r.o. is established in the Czech Republic, the relevant Czech implementing legislation must be considered alongside the EU Directive when determining the precise obligations applicable to a transaction.
3. Travellin’s Business Model
Travellin is principally designed as a customer-selected travel-services platform.
The platform may enable a customer to independently select services such as:
- air transportation;
- accommodation;
- cruises;
- car rental;
- bicycle rental;
- activities;
- excursions;
- attractions;
- sporting experiences;
- seasonal equipment;
- dining experiences;
- entertainment;
- tickets;
- tours;
- wellness experiences; and
- other travel-related services.
The availability of particular categories depends upon the suppliers, destinations, dates, inventory and commercial arrangements available through the platform.
Travellin does not ordinarily create a predetermined holiday itinerary and sell that predetermined itinerary as a traditional tour operator would.
Instead, the customer makes the relevant selections.
However, the legal consequences of those selections depend upon the applicable statutory criteria.
4. Customer-Configured Travel Arrangements
A central feature of Travellin is that customers can configure their own travel arrangements.
For example, a customer may select:
- a flight;
- accommodation;
- a rental vehicle;
- an activity; and
- another travel service.
The customer may make those choices according to personal preferences concerning destination, dates, price, duration, accommodation, transportation and activities.
Travellin therefore does not describe the ordinary customer-selection process as a pre-arranged holiday package.
Nevertheless, customer selection does not automatically prevent the statutory definition of a package from being satisfied.
Directive (EU) 2015/2302 expressly provides that a package can arise where travel services are combined by one trader, including at the request of or in accordance with the traveller’s selection, before a single contract covering the services is concluded.
Accordingly, Travellin applies the legal test to the actual structure of the transaction rather than relying solely upon the fact that the customer made the selections.
5. What Is a Travel Service?
For the purposes of Directive (EU) 2015/2302, a “travel service” includes specified categories of service.
These include:
- carriage of passengers;
- accommodation which is not intrinsically part of passenger carriage and is not for residential purposes;
- rental of cars and certain other motor vehicles or motorcycles; and
- certain other tourist services which are not intrinsically part of another travel service.
The Directive also contains specific rules concerning services which are intrinsically part of another travel service.
Accordingly, not every service or ancillary item displayed or purchased through Travellin is necessarily a separate travel service for the purpose of determining whether a package exists.
6. Definition of a Package
Article 3 of Directive (EU) 2015/2302 defines a package as a combination of at least two different types of travel services for the same trip or holiday where the statutory conditions are satisfied.
Those conditions include circumstances where:
- the services are combined by one trader, including at the request of or in accordance with the traveller’s selection, before a single contract covering all services is concluded;
- services are purchased from a single point of sale and selected before the traveller agrees to pay;
- services are offered, sold or charged at an inclusive or total price;
- services are advertised or sold under the term “package” or a similar term;
- a trader gives the traveller the right to select among different types of travel services after conclusion of a contract; or
- separate traders are used through certain linked online booking processes involving transmission of the traveller’s name, payment details and e-mail address, with the subsequent contract concluded within the statutory period.
The precise statutory conditions must be examined in each case.
7. Customer Selection Does Not Automatically Exclude Package Status
Travellin expressly recognises an important legal distinction.
The customer may personally choose every component of a trip.
That fact alone does not establish that the resulting combination is legally outside the Package Travel Directive.
The Directive was specifically designed to address modern travel arrangements in which travellers customise combinations through online platforms.
Accordingly:
Customer-selected does not automatically mean legally separate.
At the same time:
The mere display of several individual travel services on the same website does not automatically create a package.
The actual statutory conditions must be considered.
8. Individual Travel Services
Where a customer purchases a single travel service on a stand-alone basis, that purchase does not ordinarily constitute either a package or a linked travel arrangement.
The Directive expressly states that the purchase of a travel service on a stand-alone basis constitutes neither a package nor a linked travel arrangement.
Examples may include a customer purchasing only:
- one flight;
- one hotel booking;
- one qualifying vehicle rental; or
- one individual tourist service.
The contractual relationship for such a service will ordinarily be governed by the applicable supplier terms and the mandatory law applicable to the transaction.
9. Multiple Separate Services
A customer may purchase several individual services through Travellin.
Where the statutory requirements for a package or linked travel arrangement are not satisfied, those services may remain separate contractual arrangements.
For example, separate bookings may involve:
- separate suppliers;
- separate contracts;
- separate prices;
- separate payment obligations;
- separate cancellation rules;
- separate refund mechanisms; and
- separate liability arrangements.
The existence of several bookings does not, by itself, establish that the transactions constitute a package.
The legal structure of the transaction must be assessed.
10. Linked Travel Arrangements
A linked travel arrangement (“LTA”) is legally distinct from a package.
Under Directive (EU) 2015/2302, an LTA may arise where at least two different types of travel services are purchased for the same trip or holiday, do not constitute a package, and separate contracts are concluded with individual travel-service providers in circumstances specified by the Directive.
The Directive includes circumstances involving:
- separate selection and separate payment during a single visit or contact with a point of sale; and
- certain facilitated subsequent purchases following an initial booking.
Specific rules also apply to certain online booking processes.
The existence of an LTA therefore depends upon the statutory requirements and the actual booking process.
11. Linked Online Bookings
Particular care is required where Travellin’s technology facilitates subsequent online bookings.
The Package Travel Directive specifically addresses circumstances in which a traveller’s:
- name;
- payment details; and
- e-mail address
are transmitted from one trader to another trader or traders and a subsequent contract is concluded within the statutory period.
Where the statutory conditions are satisfied, the transaction may constitute a package notwithstanding the existence of separate contracts with individual travel suppliers.
The relevant legal classification therefore depends upon the actual technical and contractual architecture of the booking flow.
Travellin shall not rely upon the existence of separate supplier contracts alone as evidence that the transaction is necessarily outside the Package Travel Directive.
12. One Point of Sale
The Directive contains specific rules concerning travel services selected through a single point of sale.
Where at least two different types of travel service are selected before the traveller agrees to pay and the statutory conditions are satisfied, a package may arise even where the individual services are supplied under separate contracts.
Accordingly, the expression “single point of sale” has legal significance.
The precise technical implementation of Travellin’s search, cart and checkout systems must therefore be consistent with the legal classification applied to the relevant transaction.
13. Inclusive or Total Pricing
The manner in which prices are presented may be relevant to determining whether a package exists.
The Package Travel Directive expressly identifies circumstances in which travel services offered, sold or charged at an inclusive or total price may constitute a package.
Accordingly, Travellin shall not rely exclusively upon the fact that individual suppliers exist where the actual commercial and contractual structure satisfies the statutory definition.
Where separate services are genuinely contracted and priced separately, the relevant contractual documentation should make that structure clear.
Where a transaction is legally a package, the statutory package requirements shall apply.
14. Use of the Word “Package”
Travellin does not ordinarily use the term “package” to describe ordinary customer-selected combinations merely for marketing purposes.
The platform is intended to communicate that customers select and configure their own travel arrangements.
However, the absence of the word “package” does not determine the legal classification.
The Package Travel Directive expressly provides that a combination may qualify as a package where it is advertised or sold under the term “package” or a similar term, while other provisions establish package status independently of that terminology.
Consequently, Travellin does not use terminology as a substitute for legal classification.
15. Activities and Tourist Services
Travellin may offer access to activities and experiences including, without limitation:
- excursions;
- guided tours;
- sporting activities;
- ski activities;
- equipment rental;
- event admission;
- entertainment;
- attractions;
- wellness services;
- dining experiences;
- cruises;
- water sports; and
- other tourist experiences.
Not every such service necessarily constitutes a separate “other tourist service” for package-travel purposes.
The Directive contains specific criteria concerning combinations involving tourist services, including circumstances in which such services represent a significant proportion of the combination’s value or an essential feature of the trip.
The statutory exclusions and thresholds must therefore be considered where relevant.
16. Services Which Are Not Travel Services
The Package Travel Directive distinguishes qualifying travel services from certain ancillary or intrinsically related services.
Examples identified in the Directive include certain services that form an intrinsic part of another travel service, such as baggage transport included in passenger carriage or certain hotel facilities included as part of accommodation.
Financial services such as travel insurance are also treated separately from travel services for the purposes of the Directive.
The legal classification of any particular service shall therefore be determined according to the applicable legislation rather than solely according to the commercial category displayed on Travellin.
17. Pre-Contractual Information
Where a transaction constitutes a package, applicable law requires prescribed information to be provided before the traveller becomes bound by the package travel contract.
Such information may include:
- the destination;
- itinerary;
- dates;
- duration;
- number of nights;
- transportation;
- accommodation;
- total price;
- taxes;
- additional charges;
- payment arrangements;
- passport and visa information;
- health formalities;
- cancellation information;
- insurance information;
- organiser information; and
- retailer information where applicable.
The Package Travel Directive requires relevant information to be provided in a clear, comprehensible and prominent manner.
18. Package Contract Documentation
Where a package travel contract exists, the applicable legislation requires appropriate contractual documentation or confirmation on a durable medium.
The documentation may need to identify:
- the organiser;
- the retailer;
- the included travel services;
- the total price;
- payment arrangements;
- accepted special requirements;
- responsibility for proper performance;
- assistance obligations;
- insolvency protection;
- contact details;
- complaints procedures; and
- other statutory information.
The precise requirements depend upon the applicable law and transaction.
19. Responsibility for Package Performance
Where a transaction constitutes a package, the legal framework may impose responsibility upon the organiser for the proper performance of the travel services included in the package.
The Package Travel Directive establishes specific organiser obligations concerning performance and remedies for lack of conformity.
Where Travellin is legally acting as an organiser, the applicable organiser obligations shall apply.
Where Travellin is acting solely in another legally defined capacity, the allocation of responsibilities shall be determined by applicable law and the contractual structure.
Travellin does not describe itself as the supplier of a travel service merely because the service is displayed through its platform.
20. Separate Supplier Responsibility
Where an individual service remains a separate supplier contract and is not part of a legally regulated package organised by Travellin, the relevant supplier will ordinarily remain responsible for performing that service.
This may include:
- airlines for air transportation;
- accommodation providers for accommodation;
- vehicle-rental providers for vehicle rental;
- cruise operators for cruise services;
- activity providers for activities;
- ticketing providers for tickets; and
- other suppliers for their respective services.
Customers should therefore examine the supplier information and contractual terms associated with each booking.
21. Traveller Rights Where Package Law Applies
Where the Package Travel Directive or applicable national implementing legislation applies, travellers may have statutory rights including, where the relevant legal conditions are satisfied:
- rights to pre-contractual information;
- rights to receive contractual documentation;
- rights concerning changes to the package;
- rights to transfer a package contract;
- rights to terminate in specified circumstances;
- rights arising from unavoidable and extraordinary circumstances;
- rights concerning lack of conformity;
- rights to appropriate price reduction or compensation where legally applicable;
- rights to assistance in difficulty; and
- insolvency protection.
The precise scope of these rights depends upon the applicable law and circumstances.
22. Termination Before Departure
Where package-travel legislation applies, a traveller may have a statutory right to terminate the package travel contract before the start of the package, subject to applicable termination charges where permitted by law.
Where unavoidable and extraordinary circumstances significantly affect the performance of the package or the carriage of passengers to the destination, the traveller may have additional statutory termination rights.
These rights do not automatically apply to every separate travel-service contract.
For individual services, the applicable supplier’s terms and mandatory law govern.
23. Changes to a Package
Where a package has been legally established, changes before departure may be governed by mandatory package-travel provisions.
Depending upon the circumstances, a traveller may have rights concerning:
- significant changes;
- price increases;
- acceptance or rejection of proposed changes;
- termination;
- refunds; and
- alternative arrangements.
The precise rights depend upon the applicable legislation and circumstances of the booking.
24. Lack of Conformity
Where a package has been legally established and one or more travel services are not performed in accordance with the package contract, the applicable package-travel legislation may provide remedies.
These may include, subject to the statutory requirements:
- rectification;
- alternative arrangements;
- price reduction;
- compensation; and
- termination in appropriate circumstances.
The specific legal rights depend upon the nature and severity of the non-conformity and the applicable law.
25. Assistance During Travel
Where package-travel legislation applies, travellers may have a statutory right to assistance where they are in difficulty during the performance of the package.
Depending upon the circumstances, assistance may include information concerning:
- health services;
- local authorities;
- consular assistance;
- alternative communications; and
- alternative travel arrangements.
The scope of assistance shall be determined by the applicable law.
26. Insolvency Protection
Package-travel legislation establishes specific requirements concerning insolvency protection.
Where applicable, the relevant organiser must maintain appropriate security for the refund of payments made by or on behalf of travellers where insolvency prevents or affects performance of the package and, where applicable, repatriation.
Linked travel arrangements are also subject to specific insolvency-protection requirements under the EU framework in circumstances defined by the Directive.
Travellin shall identify the entity responsible for legally required insolvency protection where such identification is required.
Travellin shall not represent that an individual stand-alone booking benefits from package-travel insolvency protection where no such statutory protection applies.
27. Flights and Air Passenger Rights
Flights constitute a qualifying travel service under the Package Travel Directive.
A stand-alone flight booking ordinarily remains an individual travel service.
A flight combined with another qualifying travel service may, depending upon the circumstances, constitute a package or linked travel arrangement.
Separate passenger rights may also apply under applicable aviation legislation.
In particular, Regulation (EC) No 261/2004 may provide rights concerning denied boarding, cancellation and significant delays where its conditions are satisfied.
Package-travel rights and air-passenger rights are separate legal regimes and may apply concurrently.
28. Accommodation
Accommodation may constitute a qualifying travel service where it satisfies the applicable statutory definition.
A hotel, apartment, villa or other accommodation service may therefore be relevant to determining whether a combination of services constitutes a package.
However, accommodation for residential purposes and other excluded forms of accommodation are treated differently under the Directive.
The specific nature and purpose of the accommodation must therefore be considered.
29. Vehicle Rental
Qualifying car and motor-vehicle rental services constitute travel services under the Package Travel Directive.
Where a customer selects vehicle rental together with another qualifying travel service, the combination may require assessment under package-travel or linked-travel-arrangement rules.
The supplier’s own contractual terms remain relevant to the vehicle-rental service.
30. Cruises
A cruise may involve several components, including passenger transport and accommodation.
The legal classification of a cruise booking shall depend upon its contractual and operational structure.
Where a cruise constitutes a qualifying travel service or combination of travel services, the applicable package-travel rules shall be considered.
The specific cruise operator’s contractual conditions may also apply.
31. Travel Insurance
Travel insurance is not itself a travel service for the purposes of defining a package under Directive (EU) 2015/2302.
Insurance products may nevertheless be regulated under separate insurance-distribution, financial-services and consumer-protection legislation.
Where Travellin provides access to an insurance product, the relevant insurer or intermediary shall be identified as required by applicable law.
Customers should review the insurance policy carefully before purchasing cover.
32. United Kingdom
The United Kingdom has its own legal framework governing package travel and linked travel arrangements following its departure from the European Union.
Where UK law applies to a transaction, Travellin shall comply with applicable UK package-travel, consumer-protection and related legislation to the extent applicable to its role.
Relevant legislation may include the Package Travel and Linked Travel Arrangements Regulations 2018, together with applicable consumer, contractual, aviation, insolvency and data-protection legislation.
A UK customer’s mandatory statutory rights shall not be excluded merely because the platform operator is established in the Czech Republic.
33. Switzerland
Switzerland is not an EU Member State and Directive (EU) 2015/2302 does not automatically constitute Swiss domestic law.
Where Swiss law applies to a transaction, the relevant Swiss statutory framework shall be considered.
This may include Swiss provisions concerning:
- contracts;
- consumer protection;
- unfair commercial practices;
- data protection;
- travel services;
- payments; and
- other relevant regulated activities.
Mandatory Swiss law shall prevail where applicable.
34. Other Jurisdictions
Travellin may be accessible internationally.
Customers outside the European Union, United Kingdom and Switzerland may benefit from mandatory local legislation concerning package travel, travel agencies, online travel platforms, consumer contracts, advertising, payments and other regulated activities.
Nothing on this page is intended to exclude a mandatory legal protection which applies to a customer or transaction under applicable local law.
35. Customer Responsibility for Reviewing Booking Information
Before confirming a booking, customers should review:
- the identity of the supplier;
- the description of the service;
- dates;
- destination;
- duration;
- total price;
- taxes and charges;
- cancellation conditions;
- amendment conditions;
- baggage conditions;
- passport and visa requirements;
- health requirements;
- insurance conditions;
- age restrictions;
- activity requirements; and
- any special contractual restrictions.
Travellin provides digital tools intended to assist customers in making informed choices.
Customers should retain all booking confirmations, tickets, vouchers, invoices and supplier communications.
36. No Automatic Creation of a Package
For clarity, Travellin adopts the following principles:
A customer selecting multiple services does not automatically mean that a package has been created.
The display of multiple services on the Travellin platform does not automatically mean that Travellin has organised a package.
A customer-created itinerary does not automatically make Travellin a tour operator.
However:
The customer’s personal selection of services does not automatically prevent a package from arising where the statutory definition is satisfied.
This distinction is fundamental.
Travellin’s commercial terminology cannot override mandatory legislation.
37. Legal Classification Based on Substance
The legal classification of a particular transaction may depend upon factors including:
- the number and types of travel services;
- the identity of the suppliers;
- whether services are selected before payment;
- whether services are contracted together;
- whether there is one contract or separate contracts;
- whether services are offered at an inclusive or total price;
- whether the platform facilitates subsequent bookings;
- whether customer data are transmitted between traders;
- the timing of subsequent bookings;
- the manner in which services are marketed;
- the contractual rights granted to the customer; and
- the jurisdiction applicable to the transaction.
The legal classification shall therefore be based on the substantive characteristics of the transaction.
38. No Contractual Evasion
Nothing in Travellin’s website design, terminology, booking flow, Terms and Conditions, supplier agreements or customer documentation is intended to circumvent mandatory package-travel legislation.
Travellin shall not rely upon:
- labels;
- technical terminology;
- separate invoices;
- separate supplier names;
- customer selection;
- website presentation; or
- other formal distinctions
where mandatory law determines that the underlying transaction constitutes a regulated package or linked travel arrangement.
39. Relationship with Supplier Terms
Where a transaction is a separate individual travel service, the supplier’s terms will ordinarily govern the underlying service.
Where a transaction constitutes a package, the package contract and applicable package-travel legislation shall govern the rights and responsibilities applicable to the package.
Where a linked travel arrangement exists, the relevant separate supplier contracts remain separate, subject to the specific statutory obligations applicable to the LTA.
Customers should therefore read both Travellin’s applicable platform terms and the relevant supplier terms before booking.
40. Complaints
Customers should submit complaints through the applicable Travellin complaints procedure where the complaint concerns Travellin’s platform services or where Travellin is the relevant contact point.
Where the complaint concerns the actual performance of an individual travel service, the relevant supplier should also be contacted.
Where package-travel legislation applies, complaints shall be handled in accordance with the applicable statutory framework and contractual arrangements.
Nothing in Travellin’s complaints procedure limits mandatory statutory rights.
41. Regulatory Compliance
Travellin seeks to maintain its platform in accordance with applicable:
- consumer-protection legislation;
- package-travel legislation;
- digital-services legislation;
- data-protection legislation;
- advertising requirements;
- payment requirements;
- aviation and passenger-rights legislation;
- competition law; and
- other mandatory legal requirements.
The relevant legal framework may vary according to the customer’s location, the supplier, the destination, the service and the circumstances of the transaction.
42. Principal European Union Legal References
This page has been prepared with reference to the principal EU legal framework applicable to package travel and related digital travel transactions, including:
Directive (EU) 2015/2302 on package travel and linked travel arrangements;
Directive 2011/83/EU on consumer rights, where applicable;
Directive 2005/29/EC concerning unfair business-to-consumer commercial practices;
Directive 93/13/EEC concerning unfair terms in consumer contracts;
Regulation (EU) 2022/2065 on a Single Market for Digital Services, where applicable;
Regulation (EU) 2016/679 concerning protection of personal data;
Regulation (EC) No 261/2004 concerning air passenger rights; and
other applicable EU and national legislation.
Directive (EU) 2015/2302 is currently identified in EUR-Lex as a legal act in force.
43. National Implementation
Directive (EU) 2015/2302 is a directive and therefore operates through national implementation by EU Member States.
Because BETZONE s.r.o. is established in the Czech Republic, the relevant Czech implementation must be taken into account alongside the Directive.
At the same time, the laws of other jurisdictions may apply depending upon the customer, transaction, supplier and relevant connecting factors.
Accordingly, this page is not intended to replace the national legislation applicable to a specific transaction.
44. Mandatory Consumer Rights
Nothing in this page is intended to:
- exclude mandatory consumer rights;
- restrict statutory remedies;
- exclude liability which cannot lawfully be excluded;
- remove legally required insolvency protection;
- misrepresent the legal nature of a travel arrangement;
- prevent a customer from exercising a statutory right; or
- impose contractual restrictions prohibited by applicable law.
Where a mandatory statutory provision provides greater or different protection than a general statement contained on this page, the mandatory provision shall prevail.
45. Interpretation of this Page
This page provides general information concerning the legal treatment of travel arrangements accessible through Travellin.
It does not constitute individual legal advice.
The legal status of a particular booking must be determined by reference to the actual transaction, applicable legislation and relevant contractual relationships.
Where the legal classification is uncertain, the applicable statutory criteria shall be applied to the facts of the transaction.
46. Company and Platform Information
Company: BETZONE s.r.o.
Platform: Travellin
Jurisdiction of establishment: Czech Republic
General enquiries: info@travellin.info
Booking enquiries: bookings@travellin.info
Privacy enquiries: privacy@travellin.info
Telephone: +420 732 844 855
Effective Date: 24 August 2026
Last Updated: 24 August 2026
47. Final Legal Statement
Travellin is a digital travel platform through which customers may independently search for, compare and select individual travel services supplied by travel businesses and other third-party providers.
Travellin does not ordinarily create predetermined holiday packages for sale to customers.
Customers may independently configure their own travel arrangements.
Nevertheless, Travellin acknowledges that the legal classification of a transaction is determined by applicable law and not solely by the commercial terminology used to describe the transaction.
Certain customer-configured combinations may satisfy the statutory definition of a package. Certain booking processes may create a linked travel arrangement. Other transactions may consist entirely of separate individual travel-service contracts.
Travellin therefore applies the substantive legal criteria relevant to the transaction and does not rely upon customer selection, separate supplier contracts or platform terminology as an automatic exclusion from mandatory package-travel legislation.
Where package-travel legislation applies, Travellin and the relevant trader shall provide the information, contractual documentation, protections and remedies required by applicable law.
Where a linked travel arrangement exists, the applicable statutory information and insolvency-protection requirements shall apply.
Where services remain separate individual contracts, the relevant supplier shall ordinarily remain responsible for the performance of its own service, subject to mandatory law.
The rights and obligations applicable to every booking shall therefore be determined by the actual contractual structure, the applicable legislation and the circumstances of the transaction.
Travellin’s fundamental principle is that the legal substance of a transaction prevails over its commercial label.
Operator: BETZONE s.r.o.
Platform: Travellin
Jurisdiction of establishment: Czech Republic
General enquiries: info@travellin.info
Booking enquiries: bookings@travellin.info
Privacy enquiries: privacy@travellin.info
Telephone: +420 732 844 855
Effective Date: 24 August 2026
Last Updated: 24 August 2026