ACTIVITIES & EXPERIENCES

Travellin — Activities, Experiences, Excursions, Tours, Attractions & Leisure Services

Last Updated: 24 August 2026
Effective Date: 24 August 2026

1. Purpose of This Information

This page explains how activities and experiences displayed or booked through Travellin operate and clarifies the relationship between Travellin, customers and independent activity providers.

Activities and experiences available through Travellin may include, without limitation:

• guided tours;
• excursions;
• sightseeing;
• museums;
• attractions;
• theme parks;
• adventure activities;
• water sports;
• surfing;
• diving;
• snorkelling;
• sailing;
• kayaking;
• paddleboarding;
• jet-ski activities;
• skiing;
• snowboarding;
• winter sports;
• equipment rental;
• cycling;
• bicycle rental;
• hiking;
• trekking;
• climbing;
• rafting;
• canyoning;
• safari;
• wildlife experiences;
• fishing;
• horse riding;
• wellness;
• yoga;
• fitness;
• spa experiences;
• cooking classes;
• food and wine experiences;
• tastings;
• cultural experiences;
• nightlife;
• entertainment;
• concerts;
• events;
• restaurant experiences;
• local vouchers;
• attraction tickets;
• transfers associated with activities;
• and other leisure or travel experiences.

2. Travellin’s Role

Travellin may act as:

• a search and comparison platform;
• an affiliate/referral intermediary;
• a booking intermediary;
• a technology platform;
• or a booking facilitator.

Unless expressly stated otherwise:

Travellin is not the operator or provider of the underlying activity or experience.

The actual service is generally supplied by an independent third-party provider.

3. Activity Provider

The provider may be:

• tour operator;
• excursion company;
• attraction;
• instructor;
• guide;
• restaurant;
• venue;
• sports operator;
• equipment-rental company;
• entertainment provider;
• local business;
• event organiser;
• or another authorised supplier.

The applicable booking confirmation should identify the relevant supplier where required.

4. Supplier Responsibility

The activity provider is generally responsible for:

• operating the activity;
• providing the booked service;
• competent personnel;
• applicable operational procedures;
• equipment supplied by the provider;
• venue arrangements;
• schedules;
• admission;
• and other service-delivery obligations within its control.

Travellin does not automatically assume those responsibilities merely because the activity is displayed or booked through the Platform.

5. Activity Descriptions

Activity information may originate from:

• the activity provider;
• booking suppliers;
• affiliate networks;
• API systems;
• destination-management companies;
• or other authorised distribution sources.

Descriptions may include:

• duration;
• itinerary;
• meeting point;
• inclusions;
• exclusions;
• minimum age;
• maximum age;
• physical requirements;
• equipment;
• cancellation conditions;
• and price.

Customers should review the individual activity description before booking.

6. Activity Availability

Activities may have limited capacity.

Availability can change in real time due to:

• bookings;
• weather;
• supplier capacity;
• seasonal operations;
• maintenance;
• safety restrictions;
• venue limitations;
• or other circumstances.

A search result does not necessarily constitute a confirmed reservation.

7. Confirmation

An activity should be regarded as confirmed only when the applicable booking system or supplier issues confirmation.

Customers should retain the confirmation and any voucher supplied.

8. Vouchers and Tickets

Certain activities require:

• digital voucher;
• printed voucher;
• QR code;
• ticket;
• booking reference;
• passport/ID;
• or another form of admission.

The customer’s confirmation determines what must be presented.

9. Meeting Points

Customers are responsible for checking:

• meeting point;
• collection location;
• departure point;
• opening time;
• check-in deadline;
• and local instructions.

A meeting point may differ from the attraction or activity’s general address.

10. Arrival Time

Customers should arrive sufficiently early to comply with the supplier’s instructions.

Late arrival may result in:

• refusal of participation;
• loss of the booking;
• additional transport charges;
• or forfeiture of the activity price.

Unless the applicable terms state otherwise, late arrival does not automatically create a refund right.

11. Duration

The stated activity duration normally refers to the supplier’s advertised service period.

It may include or exclude:

• transportation;
• check-in;
• equipment fitting;
• safety briefing;
• transfers;
• waiting time;
• or breaks.

Customers should review the detailed activity description.

12. Transport Included

Where transportation is included, the activity description should indicate this where possible.

Transport may be:

• shared;
• private;
• coach;
• minibus;
• boat;
• train;
• bicycle;
• or another vehicle.

Transportation may be operated by a separate subcontractor.

13. Optional Extras

Some activities offer additional services such as:

• equipment;
• meals;
• drinks;
• photographs;
• transfers;
• upgrades;
• priority access;
• private guides;
• or additional excursions.

An optional extra is included only where the booking specifically states that it is included.

14. What Is Included

Customers should check the “included” section of the activity listing.

Typical inclusions may be:

• admission;
• guide;
• equipment;
• transport;
• meal;
• beverage;
• insurance supplied by the operator;
• or safety equipment.

15. What Is Not Included

Typical exclusions may include:

• personal expenses;
• additional food or drinks;
• gratuities;
• hotel transfers;
• equipment upgrades;
• entrance fees;
• photographs;
• local taxes;
• or other optional services.

The individual activity conditions prevail.

16. Age Restrictions

Activities may impose:

• minimum age;
• maximum age;
• child age;
• infant restrictions;
• teenager restrictions;
• or adult-only conditions.

Customers must provide accurate ages where required.

17. Height and Weight Restrictions

Certain activities may impose:

• minimum height;
• maximum height;
• minimum weight;
• maximum weight;
• body-size restrictions;
• or equipment-specific limitations.

Examples may include:

• ziplining;
• diving;
• rafting;
• skiing;
• jet skiing;
• climbing;
• and amusement rides.

These requirements are imposed for operational or safety reasons and must be observed.

18. Physical Requirements

Activities may require a particular level of:

• mobility;
• balance;
• swimming ability;
• fitness;
• strength;
• endurance;
• or coordination.

Customers should carefully review the supplier’s requirements before booking.

19. Safety Requirements

The activity provider may require participants to:

• follow safety instructions;
• wear protective equipment;
• remain with the group;
• comply with instructor directions;
• use equipment correctly;
• complete safety briefings;
• and comply with age or physical restrictions.

Failure to comply may result in removal from the activity without refund where permitted by the applicable terms.

20. Water Activities

Water-based experiences may include:

• surfing;
• diving;
• snorkelling;
• kayaking;
• paddleboarding;
• sailing;
• rafting;
• jet skiing;
• swimming;
• fishing;
• and other marine activities.

Customers must comply with the operator’s safety requirements.

Weather and water conditions may affect operation.

21. Winter Sports

Winter activities may include:

• skiing;
• snowboarding;
• ski lessons;
• snowshoeing;
• sledding;
• snowmobile experiences;
• and equipment rental.

Conditions may depend on:

• snow;
• weather;
• resort operation;
• lift availability;
• safety;
• and supplier capacity.

22. Equipment Rental

Where equipment is included or rented, customers may be required to provide:

• identification;
• deposit;
• sizing information;
• experience level;
• height;
• weight;
• shoe size;
• or other information.

The supplier may refuse equipment allocation where the customer does not satisfy safety requirements.

23. Equipment Condition

The supplier remains responsible for equipment it provides under the applicable rental/service agreement.

Customers may be liable for loss or damage where the supplier’s terms and applicable law provide for such liability.

24. Adventure Activities

Adventure activities may involve increased physical or environmental risks.

Examples include:

• climbing;
• canyoning;
• rafting;
• paragliding;
• diving;
• safari;
• off-road activities;
• and other specialist experiences.

Customers should read all safety and eligibility requirements before booking.

25. Medical and Health Considerations

Customers are responsible for determining whether they are able to participate safely.

Some activities may restrict participation because of:

• pregnancy;
• physical limitations;
• medical equipment;
• recent injuries;
• or other safety considerations.

Where a supplier imposes a restriction, it must be observed.

26. Alcohol and Intoxication

An activity provider may refuse participation where a customer appears intoxicated or otherwise unable to participate safely.

Where participation is refused for a valid safety reason, the customer may not automatically be entitled to a refund.

27. Alcohol-Related Activities

Activities involving alcohol, including:

• wine tasting;
• brewery experiences;
• cocktail experiences;
• nightlife;
• or similar events

may be subject to:

• minimum-age requirements;
• local licensing rules;
• identification checks;
• responsible-service policies;
• and venue restrictions.

28. Food and Beverage Experiences

Food experiences may include:

• restaurants;
• cooking classes;
• food tours;
• wine tastings;
• brewery visits;
• distillery experiences;
• market tours;
• and culinary events.

Customers should notify the provider of dietary restrictions where the supplier permits such requests.

29. Allergies and Dietary Requirements

Travellin cannot guarantee that an activity provider can accommodate every:

• allergy;
• intolerance;
• dietary requirement;
• or religious/ethical food preference.

Customers with serious allergies should contact the supplier directly before booking.

30. Accessibility

Accessibility varies significantly between activities.

Customers requiring accessibility arrangements should confirm with the activity provider:

• wheelchair access;
• transfer assistance;
• accessible transportation;
• adapted equipment;
• accessible toilets;
• and other requirements.

A general statement that an activity is “accessible” should not be assumed to guarantee every individual accommodation.

31. Guide and Instructor Qualifications

Where an activity requires specialist qualifications, the activity provider is responsible for ensuring its guides or instructors meet applicable legal and professional requirements.

Travellin does not independently certify every instructor or guide.

32. Weather

Outdoor activities may be affected by:

• rain;
• wind;
• snow;
• heat;
• storms;
• waves;
• visibility;
• wildfire;
• flooding;
• or other environmental conditions.

The supplier may cancel, postpone, shorten or modify an activity for safety reasons.

33. Weather Cancellation

Where the supplier cancels an activity because of weather, the customer may be entitled to:

• alternative date;
• credit;
• refund;
• or another remedy

according to the supplier’s terms and applicable law.

34. Supplier Cancellation

If the supplier cancels an activity for operational or other reasons, the customer’s rights depend on:

• booking conditions;
• supplier terms;
• applicable consumer law;
• and the reason for cancellation.

Travellin may assist with communication where appropriate.

35. Customer Cancellation

Customer cancellation is governed by the activity’s individual cancellation policy.

Possible conditions include:

• free cancellation until a specified deadline;
• partial refund;
• cancellation fee;
• or non-refundable booking.

36. Cancellation Deadline

The applicable deadline should be stated in the booking information.

Customers should pay particular attention to:

• date;
• time;
• time zone;
• and method of cancellation.

37. Amendment

Where permitted, customers may request changes to:

• date;
• time;
• participant number;
• activity type;
• meeting point;
• or other booking details.

Changes remain subject to availability and supplier approval.

38. Participant Number

Reducing the number of participants does not automatically result in a proportional refund.

The supplier’s cancellation and amendment terms determine the financial consequence.

39. Increasing Participant Number

Adding participants requires availability.

The supplier may charge the prevailing rate for additional participants.

40. Private Activities

Private tours and experiences may have different cancellation rules from shared activities.

The entire reservation may be charged even if one participant cancels, depending on the applicable terms.

41. Group Bookings

Group bookings may have:

• special minimum numbers;
• deposit requirements;
• cancellation deadlines;
• special pricing;
• and additional conditions.

The booking confirmation should be reviewed carefully.

42. No-Show

A customer who fails to attend an activity without properly cancelling may be treated as a no-show.

A no-show may result in the loss of the booking price.

43. Late Arrival

A supplier may refuse participation if a customer arrives after the activity has started or after the required check-in deadline.

The customer should contact the supplier immediately if delayed.

44. Missed Transportation

Where an activity includes transportation and the customer misses the designated pickup:

• the supplier may not be able to wait;
• additional transport may be charged;
• and the activity may be treated as missed.

The exact consequences depend on the supplier’s terms.

45. Attractions and Tickets

Tickets may be:

• date-specific;
• time-specific;
• named;
• non-transferable;
• non-refundable;
• or subject to entry restrictions.

Customers must comply with the ticket conditions.

46. Events

Events may be subject to:

• venue security;
• identification checks;
• age restrictions;
• prohibited items;
• dress codes;
• entry times;
• and venue-specific rules.

The venue may refuse entry where legally permitted.

47. Restaurants and Dining Experiences

Restaurant bookings and prepaid dining experiences may have:

• cancellation deadlines;
• no-show charges;
• minimum spend;
• table duration;
• dress code;
• deposit;
• or other conditions.

Customers should review the individual booking terms.

48. Nightlife and Entertainment

Nightclubs, bars and entertainment venues may impose:

• age restrictions;
• ID requirements;
• dress codes;
• entry restrictions;
• security checks;
• minimum spend;
• or table policies.

Entry is subject to the venue’s applicable rules.

49. Local Vouchers

Vouchers for restaurants, bars, entertainment, activities or attractions may contain:

• expiry date;
• redemption conditions;
• blackout dates;
• minimum spend;
• booking requirements;
• transfer restrictions;
• or supplier-specific limitations.

The voucher terms govern redemption.

50. Animal and Wildlife Experiences

Wildlife and animal experiences may be subject to:

• conservation rules;
• local laws;
• safety restrictions;
• seasonal restrictions;
• animal-welfare requirements;
• and environmental conditions.

The provider remains responsible for operating the experience lawfully.

51. Safari and Outdoor Excursions

Safari, wildlife and remote-area activities may be affected by:

• weather;
• terrain;
• wildlife behaviour;
• road conditions;
• park restrictions;
• conservation requirements;
• and safety considerations.

Specific sightings or encounters should not be treated as guaranteed unless expressly promised by the supplier.

52. Environmental Conditions

Outdoor activities may be modified to protect:

• participants;
• staff;
• wildlife;
• the environment;
• or property.

A modification for legitimate safety or environmental reasons does not automatically constitute a failure to provide the service.

53. Personal Belongings

Customers remain responsible for personal belongings unless the provider expressly assumes responsibility or applicable law provides otherwise.

Customers should follow supplier instructions regarding:

• valuables;
• phones;
• cameras;
• equipment;
• luggage;
• and personal items.

54. Insurance

Travellin does not automatically provide activity insurance.

Customers should determine whether they require:

• travel insurance;
• medical cover;
• sports cover;
• equipment cover;
• cancellation insurance;
• or other protection.

Certain high-risk activities may require specific insurance.

55. Activity Provider Insurance

Where required by law, the activity provider may be required to maintain appropriate insurance.

Travellin does not represent that every activity has identical insurance coverage.

Customers requiring confirmation of specific insurance should obtain it from the provider before participating.

56. Liability

The activity provider is responsible for its own service and obligations under applicable law.

Nothing in this page excludes or limits liability that cannot legally be excluded or limited.

Travellin’s liability is governed by its applicable contractual terms and mandatory law.

57. Consumer Protection

Customers retain mandatory consumer protections applicable to the transaction.

Nothing in an activity listing or booking condition is intended to:

• remove statutory rights;
• exclude legally required remedies;
• misrepresent the supplier;
• or waive non-excludable liability.

58. Package Travel

Activities may sometimes be purchased together with accommodation, flights or other travel services.

Whether this creates a legally defined package or linked travel arrangement depends on the actual transaction and applicable law.

Displaying multiple services together does not by itself determine the legal classification.

59. Separate Activity Booking

Where an activity is purchased independently from a hotel or flight, it will generally have its own:

• supplier;
• contract;
• cancellation conditions;
• payment arrangement;
• and refund rules.

60. Activity Combined With Accommodation

Where an activity is combined with accommodation, customers should review whether:

• separate contracts exist;
• a single booking exists;
• the same organiser is responsible;
• package-travel legislation applies;
• or the transaction constitutes a linked travel arrangement.

61. Payment

Depending on the transaction, payment may be processed by:

• Travellin;
• activity provider;
• booking supplier;
• payment processor;
• or another authorised intermediary.

The checkout and booking confirmation should identify the relevant arrangement.

62. Refunds

Refund responsibility depends upon who controls the booking and the applicable cancellation terms.

Where the supplier controls the booking, Travellin cannot guarantee a supplier-controlled refund.

Where Travellin processes a refund itself, it will process it in accordance with the applicable booking terms and law.

63. Refund Timing

Once a refund is authorised, the time required for the funds to appear in the customer’s account may depend on:

• payment provider;
• card issuer;
• bank;
• currency;
• and processing procedures.

64. Supplier Information Errors

Where Travellin identifies a material error in an activity listing, it may correct the information.

This may include:

• price;
• availability;
• duration;
• meeting point;
• inclusions;
• or restrictions.

Mandatory consumer rights remain unaffected.

65. Customer Responsibility

Before booking an activity, customers should verify:

☐ Date
☐ Time
☐ Location
☐ Meeting point
☐ Participant number
☐ Participant ages
☐ Physical requirements
☐ Height/weight limits
☐ Included equipment
☐ Required equipment
☐ Cancellation deadline
☐ Price
☐ Additional charges
☐ Accessibility
☐ Weather conditions
☐ Supplier instructions

66. Before Participation

Customers should:

• arrive on time;
• carry the required documents;
• follow safety instructions;
• provide accurate participant information;
• disclose relevant restrictions where required;
• use equipment properly;
• and follow the supplier’s instructions.

67. Complaints During an Activity

If a problem occurs, customers should notify the provider as soon as reasonably possible.

Where practical, the customer should give the provider an opportunity to remedy the problem during the activity.

The customer may also contact:

bookings@travellin.info

68. Evidence

Customers should retain:

• booking confirmation;
• voucher;
• photographs;
• receipts;
• supplier correspondence;
• cancellation confirmation;
• and other relevant evidence.

69. Relationship With Other Travellin Policies

This page should be read together with:

• Terms & Conditions
• Booking & Supplier Relationship
• Amend or Cancel Booking
• Refund Policy
• Consumer Rights
• Complaints Procedure
• Affiliate & Referral Disclosure
• Privacy Policy
• Cookie Policy

70. Travellin’s Transparency Commitment

Travellin aims to make clear:

WHO provides the activity.

WHAT is included.

WHAT is excluded.

WHERE and WHEN it takes place.

WHAT restrictions apply.

WHAT the customer pays.

WHAT cancellation conditions apply.

WHO controls the booking and refund.

This distinction is particularly important where Travellin operates as an affiliate or intermediary rather than as the activity provider.

71. Final Legal Statement

Activities and experiences involve different levels of operational, environmental and physical risk.

Customers must read the individual activity conditions and follow all supplier safety requirements.

The activity provider remains responsible for the service it supplies and for obligations imposed upon it by applicable law.

Travellin’s role is determined by the individual transaction and booking documentation.

Nothing in this page excludes or restricts any mandatory consumer, contractual, safety or statutory right or remedy.

Where mandatory law provides greater protection than this page, mandatory law prevails.

CONTACT DETAILS

BETZONE s.r.o. — Travellin
Maletín 9
789 01 Maletín
Czech Republic

IČO: 28802471
DIČ: CZ28802471

General enquiries: info@travellin.info
Booking enquiries: bookings@travellin.info
Privacy enquiries: privacy@travellin.info
Telephone: +420 732 844 855