PACKAGE TRAVEL INFORMATION

Travellin — Package Travel, Linked Travel Arrangements, Organiser/Trader Information & Traveller Protection

Company: BETZONE s.r.o.
Platform: Travellin
Jurisdiction of establishment: Czech Republic
Last Updated: 24 August 2026
Effective Date: 24 August 2026

Important: The legal classification of a booking as a “package” or “linked travel arrangement” depends on the actual services purchased, the way they are combined or selected, the timing of the transactions, the information presented to the traveller, and applicable law. Travellin does not label a booking as a package merely because several travel services appear together in a search or checkout.

1. Purpose

Travellin provides this information to explain the distinction between:

individual travel services;
package travel;
linked travel arrangements;
supplier-direct bookings;
and Travellin’s role as a travel platform and intermediary.

The legal classification of a transaction determines which statutory protections may apply.

These protections can include, depending on the circumstances:

pre-contractual information;
responsibility for proper performance;
assistance to travellers;
cancellation rights in specified circumstances;
refund rights;
protection in the event of insolvency;
and other statutory rights.

2. What Is Package Travel?

Under EU package-travel legislation, a package generally involves a combination of at least two different types of travel services for the same trip or holiday, subject to the statutory criteria and exclusions.

The principal travel-service categories include:

passenger transport;
accommodation;
rental of cars or certain other motor vehicles; and
other tourist services that are not intrinsically part of another travel service and satisfy the applicable legal criteria.

The combination must satisfy the statutory definition. Merely purchasing multiple services independently does not automatically create a package.

3. Examples of Potential Packages

Depending on how the transaction is structured, examples may include:

flight + hotel;
hotel + car rental;
flight + car rental;
accommodation + qualifying activity;
cruise + qualifying accommodation;
transport + qualifying excursion;
or other combinations satisfying the statutory definition.

The precise legal classification must be determined from the actual transaction.

4. “Package” Is a Legal Concept

The word package is not simply a marketing description.

A combination may legally constitute package travel even where:

the traveller selects individual components;
different suppliers provide the services;
the services appear as separate line items;
or the services are technically fulfilled by different companies.

Conversely, displaying several independent offers on one website does not automatically make them a package.

5. How Travellin Determines the Structure

Travellin’s booking architecture is designed to distinguish between:

Individual Travel Service

A customer purchases one travel service from the relevant supplier.

Package Travel

Two or more qualifying travel services are combined in circumstances satisfying the applicable statutory definition.

Linked Travel Arrangement

Separate travel services may be purchased through a legally connected process that satisfies the relevant statutory criteria but does not constitute a package.

Independent Transactions

The traveller purchases services independently without the legal connection required for package or linked-travel-arrangement status.

6. Dynamic Search Does Not Automatically Create a Package

Travellin may display combinations of:

flights;
accommodation;
activities;
car rental;
cruises;
transfers;
and other travel services.

The mere display of these services together does not automatically mean that the customer has purchased a legally defined package.

The legal status depends on what the traveller actually purchases and how the transaction is structured.

7. Individual Supplier Contracts

Where a customer purchases an individual travel service, the contractual relationship for that service is generally with the relevant supplier, subject to the applicable terms.

For example:

a flight may be supplied by an airline;
accommodation by a hotel or accommodation provider;
an activity by an activity provider;
car rental by a rental company.

Travellin may act as an intermediary or platform in facilitating the transaction.

8. Travellin’s Role

Travellin is operated by:

BETZONE s.r.o.

Travellin may operate as a digital travel platform through which customers:

search;
compare;
configure;
select;
reserve;
and purchase travel services.

The legal role of BETZONE s.r.o. must be determined according to the particular transaction and applicable law.

Travellin does not represent itself as the provider of a service that is actually supplied by an independent supplier unless the applicable transaction expressly provides otherwise.

9. Supplier Responsibility

For individual travel services, the relevant supplier generally remains responsible for the performance of its own service.

Examples include:

Airline: flight operation and applicable passenger rights.

Accommodation provider: accommodation delivery and property-specific conditions.

Activity provider: activity delivery and applicable safety/operational conditions.

Car-rental company: vehicle provision and rental conditions.

The precise allocation of responsibility depends on the contract and applicable law.

10. Package Organiser

Where a transaction legally constitutes a package, the law may impose specific obligations upon the relevant organiser.

The organiser may be responsible for the proper performance of the travel services included in the package, subject to the statutory framework and applicable exclusions or limitations.

The identity of the organiser should be disclosed to the traveller where required.

11. Travellin Is Not Automatically the Organiser

The fact that Travellin displays or facilitates a combination of travel services does not by itself establish that BETZONE s.r.o. is the organiser of every legally defined package.

For each transaction, the applicable contractual documentation and pre-contractual information determine the relevant roles.

Where BETZONE s.r.o. acts as organiser, the applicable organiser information and statutory protections will be expressly provided.

12. Package Travel Information

Before entering into a package-travel contract, travellers may be entitled to receive prescribed information, including information concerning:

principal characteristics of the travel services;
organiser identity;
total price;
payment arrangements;
passport and visa requirements;
health requirements;
cancellation conditions;
insurance;
and other legally required information.

The exact information depends on the applicable law and transaction.

13. Total Package Price

Where package-travel legislation applies, the traveller should receive information concerning the total price of the package, including applicable taxes and fees required under the applicable legal framework.

Optional services or charges should be identified separately where required.

14. Price Changes

Where a package is legally subject to package-travel legislation, any permitted price adjustment must comply with the applicable statutory requirements and contractual provisions.

Price increases may be restricted to specified circumstances, such as changes in:

fuel or energy costs;
taxes or fees;
or other legally recognised cost components.

The applicable legislation determines the conditions.

15. Significant Changes

If an organiser makes a significant alteration to a principal characteristic of the package or cannot fulfil agreed special requirements, statutory rights may arise.

Depending on the circumstances, the traveller may have rights concerning:

acceptance of the proposed change;
an alternative arrangement;
termination;
or reimbursement.

The precise rights depend on applicable law and the circumstances of the change.

16. Cancellation by the Traveller

Package-travel legislation may provide a traveller with a right to terminate a package before departure.

Depending on the circumstances, a termination may involve:

payment of an appropriate termination fee;
or no termination fee where the law provides a specific right to terminate without charge.

Travellers should review the specific booking conditions.

17. Extraordinary and Unavoidable Circumstances

Where extraordinary and unavoidable circumstances significantly affect:

the performance of the package; or
the carriage of passengers to the destination,

statutory cancellation and refund rights may arise.

Examples may include certain:

natural disasters;
serious security situations;
armed conflicts;
major health emergencies;
or other circumstances meeting the applicable legal threshold.

A general travel warning does not automatically establish the existence of such circumstances for every booking.

18. Refunds

Where a statutory package-travel refund right applies, the relevant organiser must comply with the applicable legal requirements concerning repayment.

The timing and method of repayment depend on:

applicable law;
reason for cancellation;
transaction structure;
and the identity of the responsible contractual party.

See also Travellin’s Refund Policy.

19. Assistance to Travellers

Where package-travel legislation applies, the organiser may have an obligation to provide appropriate assistance to a traveller experiencing difficulty.

Depending on the circumstances, assistance may include information concerning:

health services;
consular assistance;
communications;
or alternative travel arrangements.

The precise scope is determined by applicable law.

20. Insolvency Protection

Package-travel legislation provides insolvency protection mechanisms designed to protect travellers in qualifying circumstances.

The specific protection depends on:

the organiser;
its place of establishment;
applicable national law;
and the legal structure of the package.

Where BETZONE s.r.o. is legally acting as an organiser, the applicable insolvency-protection information should be provided to the traveller in accordance with the relevant Czech legal framework.

21. Linked Travel Arrangements

A linked travel arrangement is legally distinct from a package.

Broadly, it can arise where a traveller purchases separate travel services through a connected process and the transaction satisfies specific statutory conditions.

The distinction is important because the legal protections applicable to a linked travel arrangement may differ from those applicable to a package.

22. Examples of Linked Travel Arrangements

A linked arrangement may arise where:

one travel service is purchased;
the traveller is then facilitated or directed to purchase another travel service;
the second service is purchased separately;
and the statutory conditions concerning the connection between those transactions are satisfied.

Not every referral or click-through creates a linked travel arrangement.

23. Separate Contracts

In a linked travel arrangement, the traveller may have:

Contract A
with Supplier A; and

Contract B
with Supplier B.

The services are therefore legally separate even though the transactions may be connected.

24. Package Versus Linked Arrangement

The distinction should not be determined merely from the appearance of the website.

Relevant factors can include:

how the services were offered;
when they were selected;
when they were purchased;
whether the traveller made a single contract;
whether the price was combined;
whether personal data was transferred;
and whether the statutory criteria are satisfied.

25. Traveller Information

Where a transaction falls within package-travel or linked-travel-arrangement legislation, Travellin will provide the information required by the applicable legal framework.

The information may identify:

the nature of the arrangement;
the relevant supplier or organiser;
applicable rights;
payment arrangements;
cancellation conditions;
and insolvency protection where relevant.

26. Flights Combined With Accommodation

Travellin may enable customers to search for and configure a journey involving:

flight + accommodation.

Whether that combination constitutes package travel depends upon the legal circumstances of the transaction.

Travellin does not rely solely upon the visual presentation of the search results to determine legal classification.

27. Activities and Experiences

Travellin may offer:

excursions;
tours;
guided experiences;
sports;
water activities;
skiing;
surfing;
diving;
safaris;
wellness experiences;
cultural experiences;
and other activities.

An activity may or may not constitute a legally relevant “other tourist service” for package-travel purposes.

The statutory criteria must be assessed.

28. Car Rental

Car rental is a recognised category of travel service under package-travel legislation.

Accordingly, combinations involving:

accommodation + car rental;
passenger transport + car rental;
or other qualifying services

may potentially constitute a package.

The actual transaction must be assessed against the applicable legal definition.

29. Cruises

A cruise may combine:

passenger transport;
accommodation;
and other services.

The legal classification depends on the actual services and contractual structure.

Cruise passengers should therefore review the applicable booking documentation carefully.

30. Transfers

Transfers may form part of a package or may constitute an ancillary service depending on:

their nature;
their relationship to another service;
the way they are sold;
and applicable legislation.

A transfer displayed alongside a hotel does not automatically create package status.

31. Insurance

Travel insurance is treated differently from the principal travel services under package-travel legislation.

The purchase of insurance alongside another travel service does not by itself determine whether a package exists.

Customers should nevertheless review the insurance contract separately.

32. Ancillary Services

Certain services may be considered ancillary to another travel service rather than an independent travel service for package-travel purposes.

The legal classification depends upon the nature and circumstances of the service.

33. Traveller Reviews and Search Results

The fact that Travellin displays:

hotels;
flights;
activities;
cars;
cruises;
or other services

in a single search interface does not itself constitute a legal representation that they form one package.

Search functionality and legal contract structure are separate concepts.

34. Booking Confirmation

The customer’s booking confirmation should identify, where applicable:

the services purchased;
suppliers;
dates;
prices;
applicable terms;
and the legal structure of the transaction.

Customers should review the confirmation immediately after booking.

35. Supplier Terms

Individual services may be subject to supplier-specific terms concerning:

cancellation;
amendments;
baggage;
check-in;
accommodation;
activities;
deposits;
refunds;
and other matters.

Where applicable, those terms form part of the contractual documentation.

36. Amendments and Cancellations

Customers wishing to change or cancel a booking should use the applicable booking procedure.

Rights vary according to whether the booking is:

an individual travel service;
package travel;
linked travel arrangement;
or another type of transaction.

See:

Amend or Cancel Booking

and

Refund Policy.

37. Passenger Rights Remain Relevant

Package-travel rights do not necessarily replace individual transport passenger rights.

For example, air-passenger rights may apply separately to:

cancellation;
delay;
denied boarding;
assistance;
rerouting;
and reimbursement.

Travellers should consult the relevant Flight Passenger Rights information.

38. Accommodation Rights

Accommodation booked as part of a package may be subject to package-travel protections in addition to rights arising from the accommodation contract.

The applicable legal framework depends upon the transaction.

39. Activities and Safety

Where an activity forms part of a package, the organiser’s statutory responsibilities may interact with the activity provider’s own contractual and safety obligations.

Customers must nevertheless comply with:

provider safety instructions;
age restrictions;
equipment requirements;
health requirements;
and applicable local rules.

40. Special Requirements

Travellers should disclose special requirements before booking where legally and operationally relevant.

Examples may include:

accessibility requirements;
dietary requirements;
mobility assistance;
medical considerations relevant to participation;
or other agreed special requests.

A special request is not automatically a guaranteed contractual term unless accepted as such.

41. Force Majeure and Exceptional Events

Travel may be affected by circumstances beyond a supplier’s or organiser’s reasonable control.

Examples may include:

natural disasters;
severe weather;
armed conflict;
government action;
airport closure;
major infrastructure failure;
or other exceptional events.

The legal consequences depend upon the applicable law and contract.

42. Traveller Protection Is Not Unlimited

Package-travel protection does not mean that every travel-related loss is automatically reimbursed.

For example, a traveller may have separate responsibility for:

personal purchases;
optional activities;
loss caused by their own conduct;
inadequate travel documents;
or matters excluded by law or contract.

43. Travel Documents

Customers remain responsible for:

passports;
visas;
entry authorisations;
transit permissions;
health documentation;
and other required documents.

Package-travel protection does not automatically compensate a traveller who cannot travel because they failed to obtain a required visa or valid travel document.

See Travel Documents & Visa Information.

44. Travel Insurance

Travellin strongly recommends that travellers consider appropriate insurance.

Depending on the policy, insurance may provide protection for matters such as:

medical expenses;
cancellation;
interruption;
baggage;
personal liability;
and emergency assistance.

Insurance does not replace statutory package-travel rights.

45. Consumer Rights

Where mandatory consumer protection law applies, contractual terms cannot lawfully remove rights that legislation makes mandatory.

Travellers should therefore consider:

package-travel legislation;
passenger-rights legislation;
consumer-protection law;
and applicable national law.

See Travellin’s Consumer Rights page.

46. Complaints

If a traveller experiences a problem with a package or individual travel service, they should report it promptly to the relevant supplier or organiser.

For Travellin-related complaints:

bookings@travellin.info

Customers should provide:

booking reference;
travel dates;
service concerned;
description of the issue;
relevant correspondence;
and supporting evidence where available.

See Complaints Procedure.

47. Evidence and Documentation

Travellers should retain:

booking confirmation;
invoices;
supplier communications;
cancellation notices;
receipts;
photographs where relevant;
and other evidence of a problem.

This can assist with complaints, refund requests, insurance claims and legal proceedings.

48. Changes to the Legal Framework

Package-travel legislation is subject to legislative developments.

In May 2026, the European Commission announced a revised EU Package Travel Directive intended to strengthen traveller protection and simplify certain rules for the travel industry. The new rules include provisions concerning crisis situations, cancellations, refunds and insolvency protection. EU Member States have a transposition period before the new rules become applicable under national law.

Accordingly, the law applicable to a particular Travellin booking must be determined according to:

the date of the booking;
date of travel;
applicable national implementing legislation;
and the legal status of the relevant provisions at that time.

49. No Retroactive Assumption

Travellin will not represent future legislative requirements as though they automatically apply to every existing booking.

Where legislative changes have transitional or implementation periods, the applicable legal regime will be determined accordingly.

50. Jurisdiction and Applicable Law

BETZONE s.r.o. is established in the Czech Republic.

The applicable law for a particular transaction depends upon:

the type of service;
contractual arrangements;
mandatory consumer legislation;
package-travel legislation;
passenger-rights legislation;
the customer’s circumstances;
and other applicable conflict-of-law rules.

The existence of a Czech-established company does not by itself eliminate mandatory consumer protections that may apply under other applicable law.

51. Mandatory Consumer Protection

Nothing in Travellin’s contractual documentation is intended to exclude or restrict a mandatory legal right that cannot lawfully be excluded.

Where mandatory law gives a consumer greater protection than these general terms, the mandatory protection prevails.

52. How to Identify Your Booking Structure

Customers should review their booking confirmation.

Look for information identifying:

A. Individual supplier booking
One service supplied under its own supplier contract.

B. Package booking
A legally defined combination of qualifying travel services with the applicable package-travel information and protections.

C. Linked travel arrangement
Separate travel-service contracts connected in a manner satisfying the applicable statutory definition.

If the legal classification is unclear, customers should contact Travellin before assuming that particular statutory rights apply.

53. Final Traveller Checklist

Before confirming a multi-service booking:

☐ Identify each travel service.
☐ Identify each supplier.
☐ Check whether the services form one contractual arrangement.
☐ Review the total price.
☐ Review cancellation terms.
☐ Review amendment terms.
☐ Check travel-document requirements.
☐ Check insurance.
☐ Check supplier terms.
☐ Check whether package-travel information is provided.
☐ Keep the booking confirmation.

54. Important Disclaimer

This page provides general information and is not a substitute for the specific contractual documents supplied with a booking.

The legal status of a particular transaction can depend on facts that cannot be determined from a general website description.

Travellin therefore recommends that customers rely on the specific booking documentation supplied for their transaction when determining the applicable contractual structure and rights.

55. Final Statement

Travellin is designed to make travel services easier to discover, compare and book while maintaining a clear distinction between:

individual travel services → package travel → linked travel arrangements → supplier-direct transactions.

Where package-travel legislation applies, Travellin will provide the information and protections required by the applicable legal framework.

Where an individual supplier contract applies, the supplier’s terms and applicable mandatory law govern that service.

Where a linked travel arrangement applies, the separate supplier contracts and statutory linked-arrangement protections govern the relevant transactions.

The legal classification is determined by the actual transaction—not simply by how several services appear on the Travellin website.

CONTACT DETAILS

BETZONE s.r.o. — Travellin
Jurisdiction of establishment: Czech Republic

General enquiries: info@travellin.info
Booking enquiries: bookings@travellin.info
Privacy enquiries: privacy@travellin.info
Telephone: +420 732 844 855